Clinical Program Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as the main point of contact for pharmaceutical program(s) with clients.

• Oversee daily program operations and manage the assigned program team, including clinical leadership.

• Develop and implement work plans for program staff.

• Provide both clinical and non-clinical contributions to the strategic plans of the program.

• Ensure adherence to contract terms for the programs assigned.

• Engage internal and external stakeholders in discussions about program design, enhancements, and modifications.

• Administer programs in alignment with the scope of work, established procedures, and the agreed budget.

• Foster client relationships and cultivate rapport.

• Collaborate cross-functionally with internal parties on operational tasks.

• Drive the performance responsibilities assigned to teams and their members.

• Assist in the creation of client reports and various deliverables.

• Track and report program statistics and performance indicators.

• Share program insights, data, and information with both internal and external partners.

• Address issues that may jeopardize contracted standards.

• Engage in initiatives aimed at process and performance enhancement.

• Participate in relevant meetings and conferences, with some travel involved.

• Take part in the interviewing, assessing, and training of staff.

• Provide both verbal and written feedback on performance to team members.

• Meet training deadlines related to policies governing confidential information.

• Ensure compliance with Standard Operating Procedures (SOPs).

• Assist with identifying requirements, developing specifications, and conducting User Acceptance Testing as necessary.

⛳️ Requirements

• A BSN Degree and an active license are required (multi-state/compact in your state of residence).

• 4-6 years of experience in Reimbursement, Pharmaceutical Marketing, or Patient Services.

• Proven experience managing a team of Case Managers, Patient Service Representatives, or a comparable role.

• Experience in reporting HUB metrics and communicating trends to clients.

• Demonstrated successful leadership capabilities.

• Proficient computer skills, including Microsoft Office and internet usage.

• Exceptional verbal and written communication and presentation abilities.

• Strong analytical and problem-solving skills.

• Solid technical skills and familiarity with various CRM software platforms.

• Preference for candidates who can type at least 35 words per minute with 97% accuracy.

• Willingness to travel as necessary is preferred.

🏝️ Benefits

• Medical, dental, and vision plans, including options eligible for HSA and FSA, with Valeris contributing to premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company matching on contributions to Health Savings Accounts.

• Complimentary Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-funded Short-Term Disability coverage, with the opportunity to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan featuring a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays along with two floating holidays.

• Opportunities for career advancement and personal development.

• A challenging and stimulating work environment that promotes innovation.

• An inclusive workplace culture driven by a mission.

• Background check and, depending on the position, a drug screen required as a condition of employment.