Clinical Operations Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Build and nurture robust, collaborative relationships with customers.

• Gather customer feedback to drive ongoing service enhancements.

• Track and report on key performance indicators (KPIs) for team operations.

• Formulate plans for mitigation and remediation in cases of non-compliance.

• Oversee team staffing and initiate job requisitions as necessary.

• Address and manage customer concerns through established escalation procedures.

• Ensure adherence to quality standards, SOPs/WIs, regulatory requirements, training completion, and proper documentation.

• Perform oversight visits for Clinical Research Associates as needed.

• Keep system updates current and ensure compliance with relevant processes.

• Share expertise, best practices, and insights gained with the team.

• Achieve business unit revenue goals through effective talent attraction and retention strategies.

• Align team size and skill set with the delivery requirements of customers.

• Represent the organization at professional gatherings or seminars as needed.

• Oversee team member performance, training, HR procedures, timecards, and expense reports.

• Encourage professional growth through coaching and delegated responsibilities.

• Foster team engagement, retention, and maintain appropriate turnover rates.

• Advocate and exemplify diversity, equity, and inclusion.

⛳️ Requirements

• Equivalent experience, skills, and/or education will also be taken into account.

• Ensure compliance with federal and local regulations as well as ICH GCP standards.

• Familiarity with and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs).

• Capacity to manage team performance, maintain training records, and oversee administrative processes and professional development.

• Proficiency in managing customer relationships, KPIs, staffing levels, escalations, and compliance matters.

• Capability to conduct oversight visits as necessary for Clinical Research Associates.

• Ability to manage relevant systems and ensure compliance with procedures and practices.

• Commitment to promoting diversity, equity, and inclusion.

🏝️ Benefits

• Opportunities for career development and advancement.

• Supportive and engaged leadership.

• Training in technical and therapeutic areas.

• Recognition from peers.

• Comprehensive rewards program.

• A culture of inclusivity.

• Professional development through coaching and avenues to enhance knowledge and skills.