Clinical Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Convert clinical program strategies into actionable implementation plans, operating procedures, decision-making points, and accountable workstreams.

• Oversee clinical readiness, design workflows, facilitate education, manage launch activities, and ensure post-launch stabilization.

• Maintain comprehensive program plans, action logs, risk assessments, decisions, dependencies, and performance reports.

• Provide ongoing clinical program management for designated payer and healthcare organization initiatives.

• Create and implement clinical adoption strategies in collaboration with clinical leadership, client-facing teams, Product, Operations, and client clinical leaders.

• Monitor clinicians' access to and utilization of clinical intelligence within their workflows.

• Track compliance, clinician consensus and dissent, reasons for overrides, completion of required actions, educational needs, and variations in workflows.

• Identify barriers to adoption and coordinate interventions such as workflow redesign, education, role clarification, and enhancements to products.

• Generate regular reports linking adoption rates, operational performance, clinical metrics, and client priorities.

• Analyze performance trends and propose improvements to programs.

• Address implementation challenges, workflow deficiencies, client feedback, and performance issues.

• Elevate potential quality or safety issues through clinical governance and quality assurance processes.

• Act as the primary clinical program partner for assigned clients on a day-to-day basis.

• Transform clinician and client feedback into requirements for clinical, operational, and product development.

• Collaborate with Product and technical teams regarding workflow needs, clinical specifications, and usability considerations.

• Report on progress, risks, decisions, and performance to clinical, operational, product, client, and executive stakeholders.

• Drive clinical program execution, workflow adoption, and routine coordination of programs.

• Partner with client-facing teams, Product and technical teams, and resources in clinical governance and quality.

⛳️ Requirements

• Bachelor's degree in nursing, occupational therapy, physical therapy, healthcare administration, public health, informatics, or a related field.

• Active clinical license is highly preferred.

• A minimum of five years of experience in healthcare, including at least three years in clinical program implementation, utilization management, health plan operations, healthcare technology, or a similar environment.

• Familiarity with payer and provider workflows, clinical documentation, and implementation within regulated healthcare settings.

• Ability to independently manage multiple workstreams, stakeholders, risks, and deadlines.

• Strong analytical, written, presentation, and executive communication abilities.

• Experience with Medicare Advantage, skilled nursing, Home Health, post-acute care, prior authorization, continued-stay reviews, or delegated utilization management is preferred.

• Background in implementing clinical decision support, automation, clinical intelligence, or AI-driven healthcare workflows is preferred.

• Experience in developing adoption metrics, performance dashboards, workflow reports, or clinical improvement plans is preferred.

• A Master's degree in healthcare administration, business, public health, nursing, informatics, or a related field is preferred.

• Training or certification in project management, process improvement, or change management is preferred.

• Must be authorized to work in the United States without visa sponsorship at the time of application and throughout employment.

• Capability to operate standard office equipment, communicate effectively via phone and video, review clinical documentation on screen for extended periods, and travel occasionally by air or car.

🏝️ Benefits

• Annual performance bonus.

• Equity participation for eligible roles.

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan with employer matching.

• Company-paid life and disability insurance.

• Mental health and family support benefits.

• Remote-first work arrangement within the United States.

• Flexible time off policy.

• Paid holidays.

• Paid parental leave.

• Tuition and certification assistance for role-related credentials.

• Direct access to clinical, product, and executive leadership.