Clinical Operations Coordinator

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Assist the Director of Clinical Operations in promoting clinical excellence, ensuring operational consistency, and leading strategic initiatives across care centers.

• Oversee clinical operations projects and priorities.

• Aid in the implementation and ongoing maintenance of clinical workflows, policies, and standardized procedures.

• Monitor action items, project timelines, deliverables, milestones, risks, dependencies, and progress on implementations.

• Coordinate follow-up tasks from meetings, committees, and operational evaluations.

• Act as a liaison among clinical, operational, and administrative teams.

• Keep clinical policies, procedures, workflows, and associated documentation up to date.

• Assist in the creation, formatting, review, approval, distribution, and regular updates of policies.

• Ensure documents are current, organized, version-controlled, and compliant with regulations.

• Support the development of patient education materials and clinical resources.

• Gather, organize, and report on quality and operational performance data.

• Facilitate quality improvement initiatives by tracking action plans, milestones, and outcomes.

• Generate reports, presentations, dashboards, and materials for committees.

• Coordinate activities of the Clinical Quality Assurance Committee and follow-up actions.

• Collaborate with Data & Analytics teams to observe performance metrics.

• Assist in communication concerning new workflows, policies, and operational changes.

• Create and disseminate updates and communications related to clinical operations.

• Organize training schedules and notify stakeholders.

• Track implementation efforts and collect feedback from care center teams.

• Promote value-based care initiatives, encompassing workflows, reporting, communication, training, and performance improvement.

• Maintain documentation and records for compliance purposes.

• Support audits, inspections, and compliance assessments.

• Organize documentation associated with HIPAA, OSHA, CLIA, and other regulatory demands.

• Oversee review schedules and corrective action plans.

• Facilitate meetings, committee sessions, and leadership workgroups.

• Prepare agendas, meeting materials, minutes, and logs of action items.

• Assist with special projects and operational initiatives as assigned.

⛳️ Requirements

• Bachelor's degree in Healthcare Administration, Health Sciences, Nursing, Public Health, Business Administration, or a related discipline.

• Minimum of 3 years of experience in healthcare operations, clinical administration, healthcare project coordination, quality improvement, or a similar healthcare support role.

• Prior experience in clinical patient care or clinical support is required.

• Strong organizational, project coordination, and time-management skills.

• Exceptional written and verbal communication abilities.

• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and Teams.

• Experience in preparing reports, presentations, and meeting materials.

• Capability to manage multiple priorities in a dynamic healthcare setting.

• Familiarity with healthcare operations, quality improvement, and compliance regulations.

• Ability to uphold confidentiality and manage sensitive information appropriately.

• Preferred: 5+ years of experience in healthcare operations or clinical administration.

• Preferred: Experience supporting physician practices, ambulatory care, multi-site healthcare organizations, or value-based care programs.

• Preferred: Knowledge of HIPAA, OSHA, and CLIA regulations.

• Preferred: Experience with EHR systems and healthcare reporting tools.

• Preferred: Background in healthcare project management.

• Preferred: CAPM, PMP, Lean, Six Sigma, or a similar project management certification.

• Preferred: Understanding of value-based care programs, quality metrics, and performance improvement methodologies.

• Applicants must be currently authorized to work in the United States on a full-time basis.

🏝️ Benefits

• 401(k) plan with company matching.

• Generous PTO package with additional time off for volunteering.

• Options for multiple medical insurance plans.

• Access to Axia providers at minimal or no cost through Axia’s medical insurance.

• Company-paid life insurance.

• Short-term and long-term disability coverage.

• Complimentary counseling services for colleagues and their family members, including parents and parents-in-law.

• Discounts on hotels, theme parks, gym memberships, and more via the Great Works Perks Program.

• Dental insurance coverage.

• Vision insurance coverage.

• Supplemental life insurance options.

• Flexible Spending Account (FSA).

• Health Savings Account (HSA) with employer contributions.

• Identity theft insurance.

• Long-term care insurance coverage.

• Pet insurance options.