Clinical Operations Liaison

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for Nurse Practitioners (NPs) and Sprinters regarding inquiries about timesheets, mileage, and documentation.

• Follow up on timesheet submissions, PTO requests and approvals, as well as sick leave prior to payroll closure.

• Verify weekly mileage and hours in accordance with established policies and protocols.

• Review and summarize supporting documents for mileage and time submissions.

• Approve expenses within designated parameters.

• Gather data and monitor peer audits and bonus incentives.

• Provide weekly exception reports to managers with comprehensive documentation.

• Manage attendance, call-off, and workforce planning trackers.

• Monitor training completions and annual compliance for clinical teams.

• Compile weekly and monthly operational reports.

• Assist with logistical planning for the workforce.

• Maintain dashboards, trackers, and workforce metrics.

• Oversee administrative escalation trackers and follow up on outstanding items.

• Direct non-clinical operational issues to the appropriate teams.

• Keep standard operating procedures (SOPs), workflows, and operational documentation up to date.

• Monitor project milestones and action items while supporting the launch of new workflows.

• Engage in internal audits, pinpoint documentation deficiencies, and suggest process enhancements.

• Identify recurring workflow challenges and recommend solutions.

• Ensure confidentiality and comply with HIPAA and other regulatory standards.

• Reports to the Director of Quality & Training.

⛳️ Requirements

• Minimum of 2 years in an operations, coordination, or administrative support position.

• Experience in managing multiple workflows, trackers, or reports concurrently.

• Comfortable working autonomously and remotely with limited daily supervision.

• Excellent communication and problem-solving abilities.

• Proficient in electronic health record (EHR) systems and Google tools.

• Must have a reliable internet connection and a secure, dedicated workspace.

• Availability to work during Central Standard Time (CST) hours.

• Preferred: experience in healthcare operations, medical group administration, or home health/home care.

• Preferred: familiarity with multi-state payroll or leave compliance.

• Preferred: experience supporting a distributed or regional field team.

• Preferred: previous use of Rippling or a similar human resources information system (HRIS) platform.

🏝️ Benefits

• Benefits are provided.

• Opportunity for remote work.

• Flexible and independent remote work environment.

• Full-time schedule from Monday to Friday.

• Option to choose between 8:00am–4:30pm or 9:00am–5:30pm shifts.

• Opportunities to influence and enhance evolving processes.