Head of Technical Operations – Clinical Engineering

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take charge of the complete deployment process for new clients, from initial technical assessment to go-live and ongoing support.

• Act as the main liaison with hospital IT departments, biomed/clinical engineering teams, and information security personnel.

• Establish and uphold onboarding protocols, which encompass device procurement and provisioning, fleet management, workflow mapping, and staff training.

• Oversee integrations with hospital systems and third-party cardiac data solutions.

• Develop the field support framework, including tiering, service level agreements (SLAs), and feedback mechanisms for R&D.

• Set deployment success metrics, activation milestones, usage thresholds, and site-specific economic considerations.

• Manage instrumentation, reporting, and account oversight across all deployed locations.

• Convert deployment and usage data into actionable insights for commercial strategy and planning.

• Handle contract manufacturing and collaborate with external design partners.

• Facilitate enhancements to accessories and devices from requirement gathering through design transfer and verification.

• Oversee build planning and inventory management for demo programs, clinical trials, and commercial rollouts.

• Assist in clinical validation studies, site activation, device logistics, data integrity, and monitoring of protocols.

• Share insights from real-world usage with algorithm and applications teams.

• Spot data collection opportunities that support algorithm enhancements and broadened indications.

• Provide guidance on product roadmap considerations regarding deployment feasibility, manufacturability, and clinical application.

⛳️ Requirements

• Bachelor's degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Computer Engineering, or a related technical discipline.

• Over 8 years of experience in medical devices, digital health, clinical engineering, healthcare technology, or a similar technical setting.

• Proven experience in leading technical deployments, implementations, or integrations within hospital or health system environments.

• Direct experience engaging with hospital stakeholders, including clinicians, clinical engineering/biomed teams, IT departments, information security, and/or research groups.

• Strong analytical capabilities with experience in developing metrics, dashboards, reporting, or other data-driven tools to monitor performance and guide business decisions.

• Familiarity with hardware, software, and clinical workflows.

• Experience in developing and instituting new operational processes.

• Demonstrated ability to independently define problems, identify solutions, make decisions, and lead workstreams to completion.

• Excellent cross-functional leadership and communication skills.

• Experience managing multiple concurrent projects with competing priorities in a dynamic environment.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible working arrangements.

• Opportunities for professional development and continuous learning.

• Engaging work environment with a focus on innovation and collaboration.