Clinical Operations Associate – Provider Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the onboarding journey for newly hired providers from their first day through the initial weeks of patient interactions.

• Greet new providers and act as their main point of contact during the onboarding process.

• Facilitate orientation and training sessions on clinical systems and workflows, including the EHR, scheduling system, and provider portal.

• Manage system access, account creation, and necessary documentation.

• Monitor onboarding progress and proactively address any obstacles.

• Supervise the Credentialing Specialist to ensure timely provider credentialing.

• Own and continually enhance the provider onboarding process as Handspring expands.

• Identify bottlenecks, gaps, and potential areas for improvement.

• Design and propose new workflows, automation, self-service resources, or cohort-based training programs.

• Collaborate with Clinical Operations, Clinical Services, Product, and other cross-functional teams.

• Define and monitor onboarding metrics such as time to first session, training completion, and provider satisfaction.

• Develop and maintain training materials, guides, and process documentation.

• Gather and analyze feedback to refine the onboarding and training processes.

• Assist providers and patients/families with queries related to clinical systems, escalating issues as necessary.

• Contribute to broader clinical operations initiatives aimed at enhancing both provider and patient experiences.

⛳️ Requirements

• Over 3 years of experience in clinical operations, preferably within an early-stage digital health company.

• Proven experience in owning and improving an end-to-end process, particularly during periods of rapid growth.

• Excellent communication skills with the ability to simplify complex systems.

• Capable of pitching ideas, securing buy-in, and driving projects across technical, clinical, and operational teams.

• Resourceful and organized systems thinker, adept at identifying root causes and designing scalable solutions.

• Comfortable with EHRs, provider portals, scheduling tools, CRM platforms, Zoom, Slack, Notion, and Google Workspace.

• Must be available to work from 10am to 6pm Pacific Time.

• Must reside in the United States.

• Must possess U.S. work authorization.

🏝️ Benefits

• Handspring equity.

• Comprehensive health benefits.

• Generous paid time off.

• Remote work arrangement.