Associate Manager, Clinical Operations

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Supervise the daily management tasks for the designated clinical operations team.

• Offer direct coaching and developmental assistance to operational personnel.

• Oversee effective resource allocation, training, and continuous professional and technical growth.

• Work in partnership with senior management and executive staff in clinical operations for strategic planning and business development.

• Organize induction and orientation sessions for new hires.

• Keep records of staff CVs, training histories, position descriptions, and experience profiles.

• Aid in allocation tasks and project/functional leaders to enhance project operations.

• Raise concerns that could affect project outcomes.

• Conduct training on Working Practice Documents (WPDs), Standard Operating Procedures (SOPs), local regulations, and clinical operations subjects.

• Detect training deficiencies and assist in the development of training programs.

• Engage in initiatives for process improvement and development.

• Support the risk-based monitoring strategy.

• Notify management of quality concerns, request QA audits, and assist with audit responses.

• Analyze CTMS, Preclarus, and Clarity systems to assess employee and project metrics, KPIs, and project conditions.

• Review staff performance through PAVs conducted either remotely or in person.

• Oversee staff responsibilities including interviewing, selection, job descriptions, professional growth, goal setting, performance evaluation, coaching, mentoring, counseling, and separations.

• Authorize decisions related to salary management, hiring, corrective measures, and terminations.

• Examine and approve time records, expense claims, leave applications, and overtime requests.

⛳️ Requirements

• A Bachelor’s degree or an equivalent and relevant academic/vocational qualification.

• Prior experience that provides the necessary knowledge, skills, and abilities for the role (approximately 0 to 5 years).

• At least 1 year of leadership experience.

• Understanding of clinical operations and line/performance management.

• Capability to manage induction/orientation, training, resource allocation, performance management, coaching, mentoring, and employee counseling.

• Familiarity with Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs).

• Proficiency in evaluating employee and project metrics, KPIs, and project status.

• Experience or capability in using CTMS, Preclarus, and Clarity systems.

• Knowledge of risk-based monitoring methodologies.

• Ability to address quality concerns, request QA audits, and assist with audit responses.

• Willingness and capability to frequently travel to site locations both domestically and internationally.

🏝️ Benefits

• Global team atmosphere.

• Opportunities for collaboration and development.

• Support for professional development.

• Training and coaching opportunities.

• Salary management and overtime eligibility when applicable.

• Paid leave as applicable.