Clinical Manager, Clinical Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and guide clinical team members providing crisis response and high-risk care management services.

• Conduct interviews, hire, onboard, and facilitate team members’ professional development through individual sessions, group meetings, and performance evaluations.

• Ensure the delivery of timely, high-quality clinical services, which include assessment, care management, crisis intervention, safety planning, and care coordination.

• Track caseloads and key performance indicators, establishing benchmarks and workflows to meet internal service level agreements (SLAs).

• Steer the team through swift transformations in care delivery methodologies.

• Guarantee prompt and efficient Critical Incident Response.

• Offer case-audit feedback and clinical coaching to uphold quality standards, best practices, and documentation protocols.

• Assist in operational readiness for high-acuity and after-hours requirements, which includes periodic on-call duties and overnight team coordination.

• Collaborate with clinical leadership and cross-functional teams to enhance processes, develop standard operating procedures (SOPs), and refine clinical models.

• Keep an eye on emerging program needs and proactively promote clinical excellence, compliance, and responsiveness.

• Cultivate a collaborative, mission-driven team environment.

• Report directly to the Senior Clinical Manager.

⛳️ Requirements

• Over 3 years of leadership and management experience, including supervision of teams with 15 or more members.

• More than 10 years of experience in behavioral health, encompassing clinical call centers and care management.

• Possession of an active independent clinical license, such as LCSW, LMFT, PsyD, LCPC, MD, or RN.

• Proven history of building and developing high-performing teams and mentoring frontline staff.

• Strong sense of urgency and results-oriented approach paired with a service mindset.

• Outstanding communication abilities and a knack for inspiring and engaging a team.

• Training and experience in evidence-based care models, including longitudinal care management.

• Enthusiasm for working within a rapidly evolving organization.

• Familiarity with telephony and documentation tools and systems.

• Must be eligible to work in the U.S.; visa sponsorship requirements will be addressed in the application process.

🏝️ Benefits

• Stock options.

• Comprehensive health, dental, and vision benefits starting on the first day.

• One Medical accounts available for employees and their dependents.

• HSA and FSA plans, with Spring contributing up to $1,000 to HSAs based on plan type.

• Employer-sponsored 401(k) matching up to 2%.

• Annual allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and their dependents.

• Paid vacation, sick leave, and company holidays.

• Parental leave after 6 months: 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Noom weight management program.

• Carrot fertility care support, including a reimbursement of up to $4,000 for fertility-related expenses.

• Wellhub subscriptions for fitness, mindfulness, nutrition, and sleep.

• BrightHorizons sponsored child care, backup care, and elder care services.

• Up to $1,000 annual reimbursement for professional development.

• $200 annual matching for donations.