Clinical Customer Development Specialist

This is a fully remote position, open to applicants in United Kingdom, +2 more countries.

📋 Description

• Assume responsibility for account profiling, targeting, and nurturing healthcare providers within the assigned region.

• Build relationships with key stakeholders, including Laboratory Leadership, C-suite executives, and Clinical Leads.

• Develop business strategies that align with License Partners and execute activities on target accounts.

• Secure agreement from key decision-makers for widespread test utilization and the adoption of hospital-wide protocols.

• Assess account dynamics to comprehend customer objectives and clinical challenges.

• Provide educational programs through one-on-one presentations and clinical sessions.

• Collaborate with regional Scientific Liaisons and Marketing teams to deliver clinical insights.

• Represent Thermo Fisher at local, regional, national, and international meetings and events.

• Be accountable for an annual growth plan and specific activity metrics.

• Maintain up-to-date business data in the customer relationship management tool.

⛳️ Requirements

• Bachelor's degree in Healthcare/Medical Sciences, Biochemistry, or a related field (equivalent experience considered; PhD preferred).

• 3–5+ years of experience in the healthcare sector, ideally in diagnostic lab environments or customer development.

• A clinical/scientific background with experience in Health Economics and Market Access is preferred.

• Demonstrated success in a cross-functional healthcare setting.

• Exceptional analytical, presentation, and organizational skills.

• Capability to establish and cultivate strong customer relationships.

• Experience in customer segmentation and account mapping.

• Proficient in SFDC CRM, Microsoft Excel, Word, PowerPoint, and Outlook.

🏝️ Benefits

• A supportive, valued, and rewarding environment.

• Full-time schedule, Monday through Friday.

• Fully remote work arrangement.