Clinical Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer accounts to enhance technology utilization, promote a culture of fall prevention, implement fall reduction strategies, manage renewals, expansions, and advocacy efforts.

• Engage with stakeholders at various levels, acting as the primary liaison between SafelyYou and community locations.

• Provide support to communities during pilot phases.

• Organize and facilitate weekly fall huddles.

• Discuss strategies for opt-in and consent.

• Set up user accounts.

• Conduct clinical reviews of fall incidents.

• Offer technical support for the platform.

• Address inquiries and concerns from customers and families, effectively managing objections.

• Build community partnerships to foster retention and growth.

• Offer onsite community support for training, platform engagement, and improved fall response outcomes.

• Create and enhance training materials for customer-facing interactions.

• Respond to questions and troubleshoot technological issues.

• Relay customer feedback, system challenges, and opportunities for product development.

• Develop SafelyYou materials for customer fall programs and marketing assistance.

• Conduct Zoom training sessions for community marketing/sales teams, family information gatherings, and staff platform training.

• Represent SafelyYou at webinars, conferences, and corporate meetings.

• Nurture customer accounts for publications, media content, conference collaborations, testimonials, and case studies.

• Advocate for the customer’s perspective in sales processes and product roadmap enhancements.

• Collaborate with AI, engineering, sales/marketing, implementation, billing, and operations teams to achieve customer and organizational objectives.

⛳️ Requirements

• Bachelor’s or Master’s degree.

• Current licensure as PT, PTA, OT, OTA, LVN, or RN is mandatory.

• At least 5+ years of experience as a Customer Success Manager or in a similar role within a healthcare setting, ideally in a healthcare SaaS startup environment.

• Experience in senior care healthcare settings, effectively communicating with various departments and leadership (Memory care, AL/IL, SNF).

• Clinical knowledge in falls management, root cause analysis, and related interventions.

• High level of accuracy and meticulous attention to detail.

• Ability to present and explain technology to C-Suite executives, clinical staff, families, and non-technical audiences.

• Ownership mentality regarding customer success throughout the lifecycle of assigned accounts.

• Capacity to multitask across accounts, platforms, and departments while managing fast-paced communications and precise follow-up.

• Maintain a calm and professional demeanor under pressure and amidst competing deadlines.

• Exceptional active listening and effective communication abilities.

• Proactive in anticipating issues and resolving them.

• Strong organizational and problem-solving capabilities.

• Ability to navigate ambiguity and manage multiple projects.

• Willingness to provide cross-functional support.

• Capability to work remotely with minimal disruptions, leading and hosting customer calls via Zoom.

• Excellent interpersonal skills and relationship-building aptitude.

• Technologically proficient, with expertise in G Suite, Office 360, Zoom, HubSpot, Slack, and various online platforms.

• Willingness to travel up to 25% of the time.

• Required to provide proof of COVID-19 vaccination.

🏝️ Benefits

• A mission-driven company culture.

• Fully remote work environment.

• Competitive salary and comprehensive benefits.

• Fully covered employee premiums for Medical, Dental, and Vision.

• 401k Program.

• Monthly stipends for Education, Well-being, and Work From Home expenses.

• Non-accrual Paid Time Off (PTO).

• Opportunities for growth.

• Company retreats.

• Medical and Family/Parental Leave.