Clinical Cloud Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate and address moderately complex clinical application and imaging workflow challenges.

• Analyze application logs, validated system data, interface messages, and customer-reported workflow behaviors to pinpoint potential causes.

• Escalate any conflicting evidence, unfamiliar dependencies, or higher-risk concerns.

• Keep precise case records and troubleshooting documentation.

• Collect and document customer-reported workflow requirements and issue specifics.

• Act as the primary operational point of contact for assigned customers, offering updates on progress, dependencies, risks, and delays.

• Ensure accountability for cases through documented and confirmed resolutions.

• Execute documented functional and integration test cases for fixes, upgrades, or configuration adjustments.

• Log test outcomes and discrepancies; assist with regression testing and clinical-user validation.

• Support authorized implementations, upgrades, migrations, and post-change evaluations.

• Collaborate with colleagues in clinical, application, database, network, integration, cloud operations, and engineering.

• Adhere to privacy, security, and protected health information handling protocols.

• Contribute to internal knowledge resources and propose practical enhancements.

⛳️ Requirements

• A bachelor's degree or equivalent experience is required.

• Typically 2–4 years of pertinent experience in clinical imaging, PACS administration, healthcare technology, application support, or technical support.

• Proficient understanding of clinical imaging workflows, PACS, DICOM, HL7, relevant clinical applications, and customer support methodologies.

• Working knowledge of Windows, SQL databases, networks, application logs, and diagnostic techniques.

• Strong critical thinking, problem-solving, attention to detail, organizational, and time-management abilities.

• Excellent customer service, collaboration, and oral and written communication skills.

• Capability to independently complete familiar tasks within established procedures and seek assistance when necessary.

• Up to 10% travel may be required.

• Relevant clinical imaging or PACS certifications such as ARRT, PARCA CPAS, CIIP, or vendor-specific PACS certification where applicable.

• Experience with RIS or EHR interactions, clinical interfaces, documented testing, or approved upgrades and migration validations.

• Familiarity with change-control, access, privacy, security, and protected health information handling procedures.

• Proven experience in gathering and documenting workflow needs, following prescribed test scenarios, recording results, and identifying discrepancies.

• Experience in collecting and documenting reproducible evidence of suspected software defects.

• Familiarity with implementations, upgrades, migrations, and post-change evaluations in a clinical or healthcare IT setting.

🏝️ Benefits

• Career development resources.

• Wellbeing programs.

• Innovation practices.

• Inclusive workplace culture.

• Employee initiatives and community giving campaigns.