Clinical Application Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire knowledge of specialized software tailored to the industry and apply this expertise to assist MIM customers.

• Offer customer service and conduct product training for hospitals, clinicians, and clinical staff.

• Comprehend customer requirements and deliver customized support.

• Organize training sessions for team members and cross-functional teams.

• Utilize remote technologies to troubleshoot and resolve customer issues.

• Advise customers on effective software usage.

• Maintain customer satisfaction throughout the support process.

• Partner with team members and other departments to identify solutions beyond the scope of the position.

• Provide product feedback to product, quality, and management teams to enhance software and customer experience.

• Participate in initiatives aimed at improving departmental operations.

• Address incoming inquiries to resolve software problems or configuration requests.

• Conduct personalized training sessions.

⛳️ Requirements

• Minimum of 3 years of clinical or medical experience.

• Preferred background in radiation therapy, dosimetry, or support roles within radiation oncology.

• BS RT (T) or CMD Certification is preferred but not mandatory.

• Excellent written and verbal communication abilities.

• Strong organizational and time management skills.

• Capability to actively listen and anticipate customer needs with an empathetic approach.

• Strong analytical and critical thinking capabilities.

• Flexibility in schedule is required.

• Must be legally authorized to work in the United States.

• Successful completion of a drug screening is required, where applicable.

• Preferred willingness to work in MST or PST time zones.

• Experience in Clinical Radiation Oncology is desirable.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• 401(k) plan with options for employee and company contributions.

• Life insurance.

• Disability insurance.

• Accident insurance.

• Tuition reimbursement.

• Professional development opportunities.

• Competitive compensation.

• Challenging career paths.

• Positive work environment.