Clinical Application Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire expertise in specialized industry-specific software and utilize this knowledge to assist MIM customers.

• Deliver customer service and product training to hospitals, clinicians, and clinical personnel.

• Conduct training sessions for team members and cross-functional teams.

• Employ remote technologies to troubleshoot and resolve customer issues while guiding them on optimal software use.

• Maintain customer satisfaction throughout the support process.

• Collaborate with colleagues and other departments to devise solutions beyond the role’s immediate expertise.

• Contribute product insights to MIM’s product, quality, and management teams to enhance software and customer experience.

• Participate in departmental initiatives aimed at operational improvement.

• Act as the primary contact for customer inquiries, software-related issues, and configuration requests.

⛳️ Requirements

• Preferred background in radiation therapy, dosimetry, or support roles within radiation oncology.

• Minimum of 3 years of clinical or medical experience.

• BS RT (T) or CMD Certification is preferred but not mandatory.

• Excellent written and verbal communication skills.

• Strong organizational and time management abilities.

• Capacity to actively listen and anticipate customer needs with empathy.

• Robust analytical and critical thinking skills.

• Flexibility to work with varying schedules.

• Must be legally authorized to work in the United States.

• GE HealthCare will not sponsor employment visas at any point.

• Successful completion of a drug screen, when applicable.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Opportunities for professional development.

• Competitive salary.

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Relocation assistance is not available.