Clinical Application Specialist

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Provide clinical and operational expertise for Diagnostic Cardiology products.

• Offer education and training support to clinical end-users.

• Cultivate knowledge of products, clinical practices, and software for a specific Patient Care Solutions modality.

• Link theoretical knowledge with clinical and product information to assist clinicians in optimizing the performance of GE HealthCare equipment.

• Conduct pre-sale product clinical evaluations and educational sessions for prospective customers.

• Design and implement customer clinical training that aligns with sales order agreements.

• Collaborate with sales, project management, and service organization teams to coordinate customer training.

• Provide on-site or remote clinical education to enhance revenue realization.

• Accurately complete all pre- through post-training documentation in a timely manner.

• Deliver post-installation training and support, including training on product enhancements.

• Maintain customer relationships and relay product/customer concerns and improvement opportunities to leadership, sales, marketing, customer loyalty, and technical support teams.

• Oversee travel and lodging budgets, optimize travel strategies, submit expense reports, and keep comprehensive records.

• Ensure exceptional customer service and integrate user experience and outcomes.

⛳️ Requirements

• Candidates must reside in Illinois, Indiana, or Michigan.

• A Bachelor's degree from an accredited university or college, or a high school diploma/GED accompanied by a minimum of 6 years of experience in the relevant job family/function.

• Preferred experience as a cardiovascular/ECG technician, exercise physiologist, emergency medical technician/paramedic, or nursing professional.

• At least 4 years of direct patient care, clinical education, or clinical applications experience in diagnostic cardiology is preferred.

• Demonstrated proficiency with GE HealthCare modality products and associated clinical workflows.

• Proven track record of achieving successful customer training outcomes and supporting customer satisfaction objectives.

• Ability and willingness to travel extensively (90+% of the time, 4–5 days per week, including some weekends) throughout the US and Canada.

• A valid driver’s license and a satisfactory driving record are required.

• Proficient in Windows Outlook, Word, PowerPoint, Excel, and various computer/web-based tools.

• Capacity to learn specialized industry-specific software and deliver digital education and training solutions.

• Openness to undergo a background investigation that includes employment verification, criminal history checks, and educational background verification.

• Willingness to take a drug test.

• Compliance with vendor credentialing and customer site access requirements, including immunization, drug testing/screening, and applicable COVID-19 vaccination mandates.

• Flexibility to work from an office or a home/remote office.

• Must be legally authorized to work in the United States; employment visa sponsorship is not available.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Opportunities for professional development.

• Competitive compensation.

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Delivery of clinical education on-site or remotely.

• Flexible options for home/remote office work.