Clinical Application Specialist

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Acquire knowledge of products, clinical practices, and software specific to a designated Patient Care Solutions modality.

• Link theoretical insights with clinical and product data to aid clinicians in maximizing equipment performance.

• Conduct pre-sale product clinical assessments and educational presentations for potential clients.

• Design and implement customer clinical training that aligns with sales order agreements.

• Collaborate with sales, project management, and service organization teams to coordinate customer training.

• Provide either on-site or remote clinical education.

• Fulfill documentation requirements from the pre-training phase through to the post-training phase.

• Offer post-installation training and support, including education on product enhancements.

• Sustain customer relationships and relay product or customer issues and opportunities to leadership, sales, marketing, customer loyalty, and technical support teams.

• Oversee travel and lodging budgets, optimize travel plans, submit expense reports, and maintain compliant records.

• Provide outstanding customer service while enhancing user experience and outcomes.

⛳️ Requirements

• Residence in Illinois, Indiana, or Michigan is required.

• A Bachelor's degree from an accredited university or college, or a high school diploma/GED with a minimum of 6 years of experience in the relevant job family/function.

• Preferred experience includes roles as a cardiovascular/ECG technician, exercise physiologist, emergency medical technician/paramedic, or nursing professional.

• A minimum of 4 years of direct patient care, clinical education, or clinical applications experience in diagnostic cardiology.

• Proven proficiency with GE HealthCare modality products and associated clinical workflows.

• Demonstrated success in delivering effective customer training outcomes and supporting customer satisfaction objectives.

• Willingness and ability to travel extensively (90+%), typically 4–5 days per week, including some weekends, across the US and Canada.

• Must possess a valid driver's license and maintain a satisfactory driving record.

• Competence in using Windows Outlook, Word, PowerPoint, Excel, and other computer/web-based tools.

• Capability to learn specialized software relevant to the industry and provide digital education and training solutions.

• Openness to undergoing a background check, including employment verification, criminal history, and education confirmation.

• Willingness to complete a drug test.

• Compliance with vendor credentialing and customer site access requirements, including immunization, drug testing/screening, and applicable COVID-19 vaccination mandates.

• Flexibility to work from an office or a home/remote office.

• Must be legally authorized to work in the United States; employment visa sponsorship is not available.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Opportunities for professional development.

• Competitive compensation.

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Option for home/remote office work.

• Relocation assistance is not provided.