Client Technical Solutions Specialist

This is a fully remote position, open to applicants in Greece.

📋 Description

• Take ownership of client configurations and the deployment of Emiri, Circana’s AI-driven natural language tool.

• Assist with the configuration dependencies for Emiri, including prompt templates and necessary setup requirements.

• Create UI mockups or flow diagrams and convert feedback into actionable development stories or bug reports.

• Document and uphold guidance, tips, and how-to documentation for the configuration process.

• Collaborate with client success and client teams to clarify configuration needs and effective prompting strategies.

• Conduct root cause analysis to identify enhancements for scalability and user-friendliness.

• Mentor commercial teams on Liquid AI configuration and its functionalities.

• Assist in key client meetings and demonstrations.

• Test enhancements and fixes prior to release to ensure quality and expected functionality.

⛳️ Requirements

• Familiarity with Circana tools, such as Unify+, model/report building, and ideally Emiri.

• Background in configuration management, technical product operations, or client solutions roles.

• Excellent organizational skills to manage multiple client configurations and ensure timely service delivery.

• Experience with generative AI tools like OpenAI or Claude.

• Strong communication skills for simplifying technical concepts and collaborating across various teams.

• Willingness to learn about prompt engineering and system behavior.

• A process-oriented approach to issue management, quality assurance, and feedback loops.

• Proficiency in using Jira, Confluence, or similar issue-tracking and documentation platforms.

• Over 5 years of experience in data analytics and reporting.

• Multilingual skills in French, German, Spanish, and/or Italian are preferred.

• Working knowledge of JSON is advantageous.

• Familiarity with low-code/no-code platforms or custom internal tools is preferred.

• Experience collaborating with UX/UI teams or providing user-centered feedback is a plus.

• Candidates may be required to consent to background checks in accordance with local laws.

🏝️ Benefits

• A flexible and accommodating environment that supports both work and personal life.

• An inclusive workplace that fosters a sense of belonging.

• Opportunities for continuous learning and professional growth.

• A culture that encourages the sharing of feedback.

• Recognition as a Great Place To Work certified employer.

• Potential background checks in accordance with local legislation.