Client Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the initial point of contact for clients seeking assistance through phone, video, and email channels.

• Ensure precise and meticulous updates to client systems.

• Collaborate with Client Success Managers to design and set up new client applications.

• Evaluate peer configurations for correctness, impact, and uniformity.

• Address issues creatively and professionally while adhering to best practices and maintaining service level agreements (SLAs).

• Work in conjunction with the Client Support team.

• Aid communities in managing government programs such as HUD, Disaster Recovery, Solar, and Treasury initiatives.

⛳️ Requirements

• Proficient with technology and experienced in client service.

• Experience with SaaS is advantageous.

• Outstanding customer service orientation.

• Detail-oriented and capable of working independently under pressure.

• Quick learner who excels in a startup setting.

• Committed to assisting underserved communities.

• Flexible and proactive in a dynamic environment.

• Team-oriented individual who enjoys collaborating across functions.

🏝️ Benefits

• Options for Medical, Dental, and Vision plans.

• Company-paid Short-Term Disability and Life Insurance.

• 401K contributions with a generous employer match and immediate vesting.

• Five weeks of paid time off (PTO).

• Nine paid holidays.

• Three days of volunteer time off each year.

• Opportunities for career advancement into Client Success roles.