Client Support Representative – Healthcare Revenue Cycle

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and address intricate issues escalated from both internal teams and external clients.

• Collaborate with clients, payers, trading partners, and internal technical teams to investigate, troubleshoot, and resolve issues.

• Diagnose and resolve complicated product, system, and workflow-related challenges.

• Investigate and rectify payer-related as well as transaction-processing issues.

• Act as a point of escalation for Customer Support, Client Relationship Management, and other departments.

• Manage a substantial caseload of support requests, incidents, and inquiries while adhering to service level expectations.

• Interact with clients via support cases, email, telephone, and virtual meetings.

• Assess issue severity, scope, and impact, and coordinate suitable resolution efforts.

• Work alongside technical teams, payers, vendors, and trading partners on client-impacting issues.

• Analyze, troubleshoot, and maintain configurations for clients and users.

• Engage in projects, including testing, implementations, process enhancements, and operational planning.

• Develop, maintain, and improve knowledge base documentation in line with KCS best practices.

• Recognize recurring issues, trends, and opportunities for process improvement.

• Maintain a thorough understanding of supported products, workflows, and industry standards.

⛳️ Requirements

• A minimum of 2 years’ experience with healthcare workflows, payer processes, and electronic healthcare transactions is advantageous.

• At least 2 years’ experience with healthcare industry standards such as ANSI X12 transactions is advantageous.

• Over 2 years’ experience utilizing CRM or case management systems, like Salesforce, is advantageous.

• A Bachelor’s degree in business, healthcare management, or a related field is advantageous.

• More than 2 years’ experience in healthcare technology, healthcare operations, revenue cycle management, technical support, or a related field.

• Experience in supporting client-facing software applications.

• Experience collaborating with healthcare providers, payers, clearinghouses, or healthcare technology solutions.

🏝️ Benefits

• Flexible Time Off: 15 Days

• Competitive compensation package and bonus plan

• Core benefits including medical, dental, vision, and matching 401K

• Flexible work environment with options to work remotely, in a hybrid model, or in-office

• Flexible time off that includes volunteer time off, vacation, sick leave, and 12 paid holidays