Client Support Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate and accelerate the collection of VIP medical reports

• Communicate with healthcare providers, insurance companies, and clients

• Assist healthcare providers in completing orders accurately and promptly

• Aid providers and insurance clients with authorizations, physician fees, and report distribution

• Handle inbound calls, emails, and priority messages

• Assess and validate orders, documentation, authorizations, and payment information

• Conduct follow-up communications to gather updates and identify any delays

• Collaborate with records release personnel to speed up report delivery

• Record details of customers, facilities, and calls, including contact names and outcomes

• Adhere to Standard Operating Procedures to ensure compliance

• Achieve service level and turnaround time objectives

• Undertake additional responsibilities as assigned

⛳️ Requirements

• Secondary School Diploma

• Bilingual (French/English) is essential for Quebec; considered an asset for the rest of Canada

• At least 1 year of customer service experience in a contact center or relevant industry

• Proven experience with outbound calling is required

• Strong sense of urgency, multitasking, and prioritization skills in dynamic environments

• Excellent verbal and written communication skills

• Highly organized and detail-focused

• Capacity to deliver accurate and timely results within team contexts

• Strong skills in research and information gathering

• Proficient in MS Office and data entry

• Good phone etiquette and adaptability to new systems

• Knowledge of medical terminology is advantageous

• Ability to work remotely and remain seated for extended durations

🏝️ Benefits

• Health and wellness benefits program available for employees and their families

• Opportunities for internal mobility

• RRSP matching benefits

• Employee stock purchase program

• Inclusive and diverse work environment that emphasizes dignity and respect

• Equal opportunity employer

• Support for accommodations during the hiring process