Client Support Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate and accelerate the gathering of VIP medical reports by coordinating with healthcare providers, insurance companies, and clients.

• Assist healthcare professionals to guarantee that orders are completed accurately and processed without delay.

• Provide support to healthcare providers and insurance clients regarding special requirements, including authorizations, physician fees, and report delivery.

• Pose effective questions, secure provider collaboration, and advocate professionally for timely completion.

• Respond to incoming calls, emails, and priority messages from insurance companies, healthcare providers, clients, and advisors.

• Review and verify orders, documentation, authorizations, and payment information to ensure timely report generation.

• Conduct follow-up communications to gather updates, identify delays, and engage records release staff to expedite report delivery.

• Accurately record details of customers, facilities, and calls, including contact names and outcomes.

• Follow Standard Operating Procedures (SOPs) to maintain compliance.

• Perform additional tasks as assigned.

⛳️ Requirements

• Completion of Secondary School Diploma.

• Bilingual proficiency in French and English is essential for QC; it is an asset for other regions in Canada.

• At least 1 year of experience in customer service within a contact center or relevant industry experience.

• Experience in outbound calling is required.

• Strong sense of urgency, multitasking, and prioritization skills in fast-paced settings.

• Excellent verbal and written communication skills.

• Highly organized and detail-oriented, capable of delivering accurate and timely results in a team environment.

• Results-oriented and resourceful, with robust research and information-gathering abilities.

• Proficient in MS Office and data entry.

• Strong phone etiquette and adaptability to new systems.

• Knowledge of medical terminology is a plus.

• Must be able to work in a remote office setting and sit for extended periods.

🏝️ Benefits

• Access to a health and wellness benefits program that supports you and your loved ones.

• Opportunities for internal mobility.

• RRSP matching benefits.

• Employee stock purchase program.

• A collaborative and diverse workforce that values dignity and respect for everyone.

• An equal opportunity employer dedicated to fair treatment and accommodation.