Client Support – Operations Coordinator

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Serve as the professional first point of contact for both new and existing customers by managing incoming calls.

• Conduct follow-ups on estimate requests using phone, email, and various other channels.

• Collect information to accurately comprehend customer inquiries.

• Pose questions regarding customer needs and property specifics, identify the suitable service or assessment, and direct requests to the appropriate team member.

• Arrange estimates, appointments, service visits, and follow-ups while coordinating the availability of both customers and team members.

• Facilitate client onboarding, customer setup, documentation, reporting, and internal follow-ups.

• Aid in the preparation and drafting of estimates using the company’s software.

• Clearly and professionally communicate the company’s tree-care services.

• Collaborate with internal teams to ensure customer requests are efficiently routed, tracked, and followed up on.

• Assume additional administrative, operational, and customer support duties as the role evolves.

⛳️ Requirements

• Proficient in English (C1+).

• Exceptional English communication skills, both verbally and in writing, with a professional and confident presence on the phone.

• Strong customer service abilities, including active listening, asking pertinent questions, understanding customer needs, and conveying information effectively.

• Excellent organizational and multitasking skills, especially when handling scheduling, follow-ups, and multiple customer requests.

• Capability to learn new software, processes, and industry terminology, and apply established scripts, guidelines, and workflows.

• Prior experience in customer service, reception, virtual assistance, office administration, scheduling, or operations is preferred.

• Familiarity with CRM, scheduling, estimating, or other business-management software is preferred.

• Proficiency in Spanish is preferred, especially for assisting bilingual customer interactions.

• Ability to work independently while exercising good judgment to determine the handling of customer requests.

• Must reside in LATAM.

🏝️ Benefits

• Competitive salary in USD.

• Remote-first flexibility.

• Work from any location.

• Paid Time Off (PTO).

• Paid U.S. holidays.