Client Success Specialist – US Client-Facing

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist new clients through the onboarding journey

• Ensure clients comprehend the systems and how Trialfacts aids them in achieving their objectives

• Actively monitor client projects to guarantee enrollment goals are reached

• Quickly resolve any obstacles hindering enrollment

• Cultivate robust client relationships to promote repeat business and referrals

• Maintain clear, timely, and proactive communication with clients and internal teams

• Keep projects on schedule and clients updated

• Ensure that quality standards are upheld

• Manage client data securely in accordance with privacy regulations

⛳️ Requirements

• Excellent organizational skills

• Experience or capability to foster strong client relationships

• Proactive approach to problem-solving

• Clear and effective communication skills, both written and verbal

• Ability to tailor communication style to various audiences

• Organized and detail-oriented

• Knowledge of data privacy and adherence to privacy standards

• Flexibility to adjust schedule to align with US time zones

• Reliable internet connection

• Comfortable providing support to US clients

🏝️ Benefits

• 100% remote work, indefinitely

• Unlimited paid time off / unlimited paid holidays

• Flexibility to set your own hours based on client needs

• Ability to work from anywhere with a stable internet connection

• Access to courses and training programs

• Opportunities for professional development

• Chance to share in the success of Trialfacts