Client Success Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Implement and manage Flywire’s payment solutions for both new and existing travel clients in the APAC region, with a focus on Indonesia.

• Facilitate client onboarding and ensure their success throughout the entire client life cycle.

• Establish and nurture relationships and communication within key travel client accounts.

• Create strategies to enhance transaction volume and boost revenue through upselling initiatives.

• Supply clients with analytics and supplementary reporting.

• Serve as a trusted advisor and strategic consultant.

• Collect client feedback, assess evolving needs, and relay insights to both product and management teams.

• Stay updated on all Flywire services.

• Represent the company by maintaining professional and ethical client relationships.

• Collaborate with the Travel sales team and Client Success management to expand the client base, enhance retention, increase revenue and utilization, identify areas for improvement, and promptly resolve issues.

⛳️ Requirements

• Proficient in English and Bahasa Indonesia.

• 2 to 3 years of experience in relationship management, account management, or a similar role.

• Experience managing customer objections and leading customer relationships within a commercial context.

• Strong interpersonal, analytical, and planning skills.

• Excellent presentation abilities in both English and Bahasa Indonesia.

• Strategic mindset with robust project management skills.

• Capable of leading time-sensitive, cross-functional initiatives in a fast-paced environment.

• Located in Bali, with a willingness to travel for client meetings.

• Familiarity with the Indonesian payment landscape and knowledge of other market providers is an advantage.

• Experience with Smartsheet, Salesforce, Looker, and Zendesk is a plus.

🏝️ Benefits

• Competitive compensation.

• Collaborate with talented individuals and learn about their experiences.

• Be part of a dynamic and global team.

• Engage in virtual collaboration.