Client Success Partner – Integration Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the comprehensive implementation of strategic partnerships for third-party benefits administration, encompassing medical, pharmacy, TPA, and claims.

• Act as the operational liaison between the Commercial Strategy, Client Success, Operations, and Product teams.

• Collaborate with Product PMs to convert partner technical specifications into smooth client implementations.

• Oversee partner-specific workflows, configurations, and timelines.

• Influence Vida’s ongoing business strategies and initiatives alongside partners and internal teams.

• Direct client-facing projects that involve Product, Engineering, Analytics, Sales, Marketing, and external partners.

• Manage implementation work streams from the planning phase and launch through long-term partner lifecycle management.

• Maintain standard operating procedures (SOPs) and the implementation playbook; provide training to internal teams on established protocols.

• Handle post-implementation partner relationships as the main operational contact.

• Assist commercial and strategy teams in evaluating partner clients.

• Spearhead partner-specific onboarding processes to ensure satisfaction for both partners and clients.

• Monitor partner service level agreements (SLAs), manage escalations, and create scalable implementation frameworks.

• Identify opportunities for improvements, scalability, and growth.

• Conduct performance reviews at the partner level.

• Execute additional responsibilities as required.

⛳️ Requirements

• A minimum of a Bachelor’s Degree.

• Over 5 years of experience in account management, implementation, customer success, or partner integration, preferably within health tech or healthcare, or a background in management consulting.

• Proven ability to manage cross-functional work streams that include Product, Engineering, and Client Success.

• Understanding of the healthcare landscape, including significant healthcare legislation and key industry players.

• Knowledge of essential healthcare administration and payer processes.

• Strong project management capabilities, exceptional attention to detail, and comfort with operational ambiguity.

• Critical thinking abilities; capacity to analyze data, pinpoint gaps and risks, and devise and implement improvement recommendations.

• Proficient in creating and utilizing work plans to prioritize and manage multiple concurrent priorities and tasks across various work streams.

• Excellent written and verbal communication skills; adept at summarizing information and presenting findings and recommendations to both internal and client leadership.

• Ability to cultivate and sustain leadership-level relationships both internally and externally.

• A self-starter who can work independently or as part of a team with an ownership mindset.

• Comfortable navigating ambiguity and strategically prioritizing tasks.

• Highly organized and a collaborative team player.

• Proficient in web and mobile technologies, PowerPoint, and Excel.

• Must be authorized to work in the U.S.; Vida is unable to sponsor work visas.

• Must reside in or be capable of working from the U.S.; international work is not permitted.

🏝️ Benefits

• Equal Employment Opportunity and Affirmative Action employer.

• Reasonable accommodations for qualified individuals with disabilities and disabled veterans during the job application process.