Client Success Operations Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Assist the Client Success and Engagement team in the execution of engagement strategies with employer partnerships.

• Enhance client engagement and promote awareness of the university’s objectives, mission, and programs.

• Carry out daily tasks and offer insights regarding department workflow.

• Facilitate the efficient management and execution of Client Success operations.

• Collaborate with department leadership to ensure precise pipeline and new student management reporting.

• Support departmental processes and procedures pertaining to student tracking, data entry, and reporting.

• Ensure timely, accurate, and comprehensive documentation and reporting of activities and tasks within the client relationship management system.

• Undertake additional responsibilities as assigned or as necessary.

⛳️ Requirements

• Bachelor’s degree in business, marketing, or a related field from an accredited institution, along with three (3) years of customer service experience, which includes at least one (1) year in an administrative role; OR

• High School Diploma or Equivalent and seven (7) years of customer service experience, including at least one (1) year in an administrative position.

• Strong interpersonal abilities to communicate professionally, persuasively, and confidently via phone, virtual meetings, email, and in-person interactions.

• Highly organized, exhibiting strong planning, reporting, and time management skills.

• Proven problem-solving and decision-making skills.

• Familiarity with adult learning and development, industry trends, and post-secondary educational trends is advantageous.

• Proficient in Salesforce, Clearslide, MS Office, SharePoint, and Outlook.

🏝️ Benefits

• Medical, dental, and vision plans.

• Flexible Spending Accounts.

• Health Savings Accounts.

• Life and Disability insurance.

• Wellness incentive program.

• Competitive 401(k) employer match.

• Significant tuition discount for you and eligible dependents.

• Generous time off package, including paid vacation, sick leave, and company holidays.

• Excellent benefits.

• Effective recognition program.

• Outstanding learning and development resources.

• Tuition vouchers for employees and their qualified family members.