Client Success Manager, Social Purpose Organizations

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of key accounts within the veterinary sector.

• Enhance client outcomes, retention rates, and growth trajectories.

• Create and sustain actionable account and joint success plans.

• Foster relationships with stakeholders across business, operations, procurement, and executive levels.

• Facilitate regular business reviews and strategic client planning discussions.

• Act as the primary advocate for clients and coordinate efforts across Penn Foster teams.

• Track client health, adoption metrics, stakeholder engagement, renewal schedules, contractual obligations, and business results.

• Recognize and mitigate risks through actionable plans, accountability assignments, timelines, and escalation processes.

• Lead renewal strategies to safeguard recurring revenue.

• Identify, assess, and promote expansion possibilities in collaboration with Sales and internal partners.

• Maintain precise CRM records, forecasts, account statuses, and next steps.

• Collaborate with Client Success, Sales, Product, Operations, Academic Services, Finance, and other stakeholders.

• Convert client feedback, performance metrics, and market insights into internal recommendations.

• Share insights on strategic account management trends and best practices.

• Conduct structured, outcome-focused discussions with clients and internal teams.

• Proactively raise any risks that could impact client outcomes or revenue.

⛳️ Requirements

• Experience in enterprise client success, strategic account management, consultative sales, or a similar client-facing position.

• Proven track record of managing intricate client relationships and driving retention, adoption, or growth.

• Strong business acumen with the ability to align client objectives with measurable results.

• Executive presence coupled with excellent written, verbal, and facilitation skills.

• Experience in navigating matrixed organizations and influencing cross-functional teams.

• Solid organizational skills, prioritization abilities, forecasting expertise, and CRM discipline.

• Willingness and capacity to travel as required.

• Must live and work within the United States.

• Completion of applicable pre-employment screening is required.

• Federal employment eligibility verification through Form I-9 must be completed.

• Preferred experience in education, workforce development, talent solutions, SaaS, healthcare, or enterprise services.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Flexible spending account

• Generous paid time off

• Sponsored volunteer opportunities

• 401(k) with a company match

• Free access to all online programs

• Remote work arrangement

• Occasional travel for team meetings, company events, conferences, and summits