Client Success Manager, Social Purpose Organizations

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of strategic accounts for social purpose organizations.

• Drive client outcomes, enhance retention, improve renewal performance, and foster growth.

• Create and uphold account and joint success plans.

• Establish connections with business, operational, procurement, and executive stakeholders.

• Conduct business reviews and facilitate client planning discussions.

• Act as the primary advocate for clients and coordinate with Penn Foster teams.

• Track client health, adoption rates, stakeholder engagement, renewal timelines, commitments, and outcomes.

• Recognize and mitigate risks through action plans and escalation routes.

• Lead renewal strategies to safeguard recurring bookings.

• Identify, assess, and advance opportunities for expansion in collaboration with Sales and other partners.

• Keep precise CRM records, forecasts, account statuses, and next steps up to date.

• Collaborate with Client Success, Sales, Product, Operations, Academic Services, Finance, and other teams.

• Convert client feedback, performance metrics, and market insights into actionable internal recommendations.

• Share insights on strategic account management trends and best practices.

⛳️ Requirements

• Proven experience in enterprise client success, strategic account management, consultative sales, account management, or a similar client-facing role.

• Demonstrated ability to manage intricate client relationships and drive retention, adoption, or expansion.

• Strong business acumen with the ability to link client objectives to measurable outcomes.

• Executive presence complemented by excellent written, verbal, and facilitation skills.

• Experience navigating matrixed organizations and influencing cross-functional teams.

• Strong organizational skills, prioritization abilities, forecasting capabilities, and CRM discipline.

• Background in education, workforce development, talent solutions, SaaS, healthcare, or enterprise services is preferred.

• Must reside and conduct work within the United States.

• Willingness and capability to travel as required.

• Employees are expected to be on camera during meetings unless there are extenuating circumstances.

• Successful completion of all relevant pre-employment screening requirements.

• Completion of federal Form I-9 for employment eligibility verification.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible spending account.

• Generous paid time off.

• Sponsored volunteer opportunities.

• 401(k) plan with a company match.

• Complimentary access to all online programs.

• Remote work arrangement.

• Occasional travel for team meetings, company events, conferences, and summits.