Client Success Manager – Operator Qualification

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage strategic relationships for designated Operator Qualification client accounts

• Gain insight into client objectives, stakeholders, success metrics, and value drivers

• Develop and uphold account plans and success strategies aligned with measurable outcomes, adoption targets, and long-term partnership value

• Facilitate proactive client engagement, value discussions, strategic check-ins, business reviews, and meetings either on-site or virtually as appropriate

• Track account health, satisfaction levels, usage metrics, risks, and agreed-upon KPIs; coordinate action plans to enhance client experience

• Identify opportunities for retention, renewal, and expansion alongside internal teams

• Cultivate relationships within client organizations and connect with decision-makers, advocates, and operational stakeholders

• Collaborate with Client Success, Sales, Support, Product, and Finance teams for handoffs, escalations, and coordinated client support

• Acquire in-depth knowledge of Veriforce’s OQ solutions, client workflows, and industry demands

• Advocate for the client by sharing feedback and insights for service enhancements, sales strategy, and product priorities

• Leverage client and account data to communicate progress, reinforce value, and foster trust and advocacy

• Report directly to the VP of Client Success

⛳️ Requirements

• Proven experience in client success, account management, or a similar client-facing role, with responsibility for client accounts

• Familiarity with Operator Qualification (OQ), pipeline compliance, contractor management, safety, or other regulated environments

• Demonstrated ability to enhance client retention and pinpoint account growth or expansion prospects

• Experience in developing strategic account plans or success strategies and leading value-oriented client discussions

• Strong customer-centric approach with the capacity to build trust and communicate effectively with clients and internal stakeholders

• Ability to work autonomously, create structure, and manage competing priorities in a dynamic environment

• Excellent process, project management, problem-solving, and escalation management capabilities

• Ability to utilize account data, client health indicators, and KPIs to inform decisions and convey progress

• Strong cross-functional collaboration skills and the ability to connect clients with appropriate internal resources

• Capability to learn intricate products and client workflows and translate them into clear business value

• Outstanding written and verbal communication skills, with the ability to distill complex information into clear, concise messaging

• Experience managing enterprise or complex client accounts in a SaaS or technology-enabled services setting (preferred)

• Experience in supporting renewals and variable compensation or KPI-based performance objectives (preferred)

• Experience conducting executive or strategic business reviews and presenting to diverse stakeholder groups (preferred)

• Successful completion of a background check

🏝️ Benefits

• Collaborate with a global team

• 100% employer-covered medical and dental insurance for employees

• Monthly contributions to Health Savings Accounts

• 401(k) matching that is fully vested immediately

• Exceptional time-off benefits

• Paid time off for volunteering activities

• Opportunities for remote work

• Job offer contingent on background check completion