Client Success Manager – Operator Qualification

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Manage strategic relationships for designated Operator Qualification client accounts.

• Gain insight into client objectives, stakeholders, success metrics, and value drivers.

• Develop and sustain account and success plans that align with client priorities, measurable results, adoption targets, and long-term partnership value.

• Facilitate proactive client interactions, value discussions, strategic check-ins, business reviews, and in-person or virtual meetings as needed.

• Oversee account health, client satisfaction, usage, risks, and established KPIs; identify issues and coordinate remedial action plans.

• Discover retention, renewal, and expansion possibilities with internal teams to assist in profitable account growth.

• Foster relationships within client organizations and engage with decision-makers, advocates, and operational stakeholders.

• Collaborate with Client Success, Sales, Support, Product, and Finance on transitions, escalations, and coordinated client assistance.

• Cultivate a deep understanding of Veriforce’s OQ solutions, client workflows, and industry requirements.

• Advocate for the client by sharing feedback and insights to inform service enhancements, sales strategies, and product priorities.

• Utilize client and account data to communicate progress, reinforce value, and establish trust and advocacy.

• Report directly to the VP of Client Success.

⛳️ Requirements

• Proven experience in client success, account management, or a closely related client-facing position, with responsibility for client accounts.

• Background in Operator Qualification (OQ), pipeline compliance, contractor management, safety, or another regulated sector.

• Demonstrated ability to enhance client retention and uncover account growth or expansion opportunities.

• Experience in creating strategic account or success plans and guiding value-driven client discussions.

• Strong customer-centric approach with the capability to build trust and communicate effectively with clients and internal teams.

• Ability to work autonomously, create structure, and manage competing priorities in a dynamic environment.

• Exceptional skills in process, project management, problem-solving, and escalation management.

• Proficient in using account data, client health metrics, and KPIs to inform decision-making and convey progress.

• Strong cross-functional collaboration abilities and the capability to connect clients with suitable internal resources.

• Capacity to learn intricate products and client workflows and translate them into clear business value.

• Outstanding written and verbal communication skills.

• Experience managing enterprise or complex client accounts within a SaaS or technology-driven services context.

• Experience facilitating renewals and achieving variable compensation or KPI-based performance objectives.

• Familiarity with conducting executive or strategic business reviews and presenting to diverse stakeholder groups.

🏝️ Benefits

• Collaborate with a global team.

• 100% employer-paid medical and dental insurance for employees.

• Monthly contributions to Health Savings Accounts.

• 401(k) match that is immediately fully vested.

• Exceptional time off benefits.

• Paid time off for volunteer activities.

• Remote work opportunities.

• Background check required as a condition of employment.