Client Success Manager, K-12 Education

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Establish strong relationships with principals and district administrators.

• Facilitate targeted client meetings, transforming discussions into actionable decisions and next steps.

• Take ownership of onboarding and implementation, translating partner objectives and sales commitments into comprehensive plans.

• Coordinate stakeholders on roles, timelines, and metrics for success.

• Track participation, engagement levels, and the delivery of services.

• Address roadblocks by coordinating solutions and ensuring issues are resolved.

• Create detailed reports and lead progress meetings utilizing data and partner objectives.

• Collaborate with Growth team members to showcase value, mitigate renewal risks, and identify additional needs and opportunities.

• Manage competing portfolio demands, keep accurate records, and collaborate across teams.

• Recognize recurring challenges and contribute to enhancing service delivery.

⛳️ Requirements

• Generally, five or more years of experience in customer success, account management, education, school leadership, program management, or professional services.

• Excellent communication skills and sound judgment.

• Capability to lead meaningful discussions with educational leaders, convey complex information clearly, and tackle challenging issues.

• Strong sense of ownership, organizational skills, ability to foresee needs, manage competing priorities, and keep commitments on track.

• Capacity to work independently while keeping colleagues updated and involving the appropriate individuals.

• Proficiency in data and technology, including AI platforms, CRM systems, and spreadsheets.

• Experience with Salesforce is advantageous.

• Quick learner when it comes to unfamiliar systems.

• Driven, receptive to feedback, well-prepared, and committed to continuous improvement.

• K-12 experience is highly preferred.

• A background check and soft credit check are required as part of the hiring process.

• Willingness to meet occasional travel requirements up to 15%.

🏝️ Benefits

• Remote work opportunity (work from home).

• Occasional travel to client locations and ad hoc events, up to 15% (travel is usually arranged at least 2 weeks in advance and often more than a month ahead).