Client Success Manager, K-12 Education

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture trusted relationships with school and district clients.

• Facilitate productive meetings with principals and district leaders.

• Oversee client onboarding and implementation processes.

• Convert partner objectives and sales agreements into actionable plans with designated responsibilities, timelines, and success metrics.

• Track participation, engagement, and service delivery effectiveness.

• Address roadblocks, coordinate solutions, and ensure issues are resolved promptly.

• Generate reports and conduct progress meetings that align outcomes with partner objectives.

• Aid in retention and growth by showcasing value, mitigating renewal risks, and identifying further needs.

• Manage a portfolio effectively by prioritizing needs, keeping accurate records, and collaborating across teams.

• Recognize recurring challenges and enhance delivery processes.

⛳️ Requirements

• Typically requires five or more years of experience in customer success, account management, education, school leadership, program management, and/or professional services.

• Excellent communication skills and sound judgment.

• Capability to lead meaningful discussions with educational leaders.

• Proficiency in conveying complex information clearly and addressing challenging issues.

• Strong sense of ownership, organizational skills, and the ability to manage competing priorities.

• Ability to work independently while keeping team members updated.

• Proficient in data and technology, including AI platforms, CRM software, and spreadsheets.

• Quick adaptability to learn new systems.

• Experience with Salesforce is advantageous.

• Motivated, receptive to feedback, well-prepared, and committed to continuous improvement.

• K-12 experience is highly preferred.

• Genuine dedication to understanding the work of educators.

• Willingness to travel occasionally, up to 15%, to client sites and events.

• Agreement to undergo a background check and soft credit check.

🏝️ Benefits

• Variable compensation / on-target earnings structure (approximately 30% of total compensation).

• Opportunity to work remotely from home.

• Coverage for travel expenses related to occasional client-site visits and events.