Client Success Manager III – Energy Efficiency

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for a portfolio of utility and energy efficiency program clients.

• Oversee client satisfaction, retention, and the growth of accounts.

• Cultivate a thorough understanding of clients’ Demand Side Management (DSM) portfolios, regulatory environments, strategic goals, and business priorities.

• Maintain client relationships through regular virtual meetings and occasional in-person interactions.

• Set clear expectations for clients regarding best practices for implementation and program parameters.

• Manage clients, programs, and service offerings throughout program implementation while achieving high customer satisfaction (CSAT) scores.

• Coordinate and facilitate utility client and prime implementer meetings as the representative of the Programs team.

• Communicate Power TakeOff’s expertise and unique services to client contacts.

• Oversee internal and external contributors, action items, timelines, risks, and contractual deliverables.

• Lead internal meetings with Program Delivery and Technical teams to ensure alignment and address any challenges.

• Identify opportunities for expansion and take the lead on RFPs, RFIs, and other sales initiatives.

• Foster relationships with various stakeholders and collaborate with Program Delivery, Business Development, Commercialization, and Management teams.

• Anticipate potential challenges and proactively devise solutions.

• Prepare agendas, meeting notes, action items, and ensure clear internal and external communications.

• Act as the primary contact during the launch process while ensuring prompt response times.

• Identify, propose, and implement solutions for continuous improvement.

• Initiate strategies to mitigate risks associated with programs and timelines.

⛳️ Requirements

• A minimum of 4 years of experience in client management.

• Experience in the demand side management (DSM) and energy efficiency sectors, particularly with utility client management.

• Strategic leadership capabilities with the ability to establish clear expectations, timelines, and priorities.

• Outstanding written and verbal communication skills.

• Strong organizational skills, with a focus on meticulous record-keeping and documentation management.

• Proven sales experience and an aptitude for identifying and qualifying new opportunities.

• Experience in creating detailed project plans, timelines, and resource allocations.

• An assertive approach and a readiness to tackle obstacles with innovative solutions.

• Capability to prioritize tasks effectively.

• Delegation skills and the ability to utilize subject matter experts and cross-functional teams.

• Visionary thinking and a commitment to ongoing improvement.

• Prior experience in project management, product management, and data integration is beneficial.

• Proficiency in Atlassian and Salesforce products is an advantage.

• Project management certifications such as PMP, Six Sigma, PMI-ACP, or CSM are desirable.

• Must be eligible for employment in the United States.

• Minimal travel is expected.

🏝️ Benefits

• Performance-based bonuses.

• Medical insurance that includes vision and dental coverage.

• Contributions to a Health Savings Account.

• Retirement plans with company matching.

• Student Loan Incentive Repayment Program (eligible after 12 months of employment).

• 15 paid vacation days, increasing to 20 after the first year.

• 7 flexible well-being days.

• At least 9 paid holidays.

• Company winter break from December 25th to January 1st.

• Summer “Friyays”: every 2nd and 4th Friday off from June to August.

• Fully remote work.

• Company-covered accommodation and travel expenses for business travel.