Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage essential, high-value customer accounts while driving strategic initiatives.

• Lead impactful, intricate cross-functional projects.

• Discover opportunities for account expansion and generate revenue through consultative customer interactions.

• Meet or surpass revenue goals using value-driven solutions.

• Maintain comprehensive knowledge of PayNearMe’s technical framework, APIs, and integration methodologies.

• Assist clients with intricate technical issues in collaboration with engineering and support teams.

• Monitor and assess system performance, suggesting enhancements as necessary.

• Provide client training and prepare technical documentation.

• Conduct product demonstrations and lead customized client presentations.

• Identify client challenges and recommend innovative payment solutions.

• Offer expert advice to enhance system adoption and operational efficiencies.

• Cultivate relationships with stakeholders as a trusted advisor, aligning customer requirements with PayNearMe’s offerings.

• Oversee projects that align with overarching business objectives.

⛳️ Requirements

• Demonstrated success in driving revenue growth and achieving sales targets through consultative sales and account expansion in the payments sector.

• Solid understanding of payment platforms, including batch processing, API integration, and data interchange.

• At least 7 years of experience in client success, account management, or sales, with a focus on high-value, complex B2B customer relationships.

• Capability to deliver technical product demonstrations and articulate complex payment solutions in a clear and engaging manner.

• Proven experience leading high-impact projects in alignment with broader business objectives.

• Strategic thinker with the ability to manage cross-functional teams and drive customer relationship initiatives.

• Strong interpersonal skills with the ability to influence stakeholders at the executive level.

• Exceptional verbal and written communication skills, including the ability to articulate value propositions and negotiate effectively.

• Bachelor’s or Master’s degree in Business, Marketing, or a related discipline.

🏝️ Benefits

• Competitive salary and benefits package with growth-company options grant.

• Dynamic and professional work environment.

• Stock options with standard startup vesting - 1 year cliff; 4 years total.

• $50 monthly stipend for communication expenses related to phone/internet bills.

• $250 stipend to enhance work-from-home setup.

• Reimbursement for peripheral equipment: monitor up to $400, keyboard and mouse up to $200.

• Premium medical benefits, including vision and dental, with 100% coverage for employees.

• Company-sponsored life and disability insurance.

• Paid parental bonding leave.

• Paid sick leave, jury duty, and bereavement leave.

• 401(k) retirement plan.

• Flexible Time Off, typically 3–4 weeks per year.

• Volunteer Time Off.

• 13 scheduled holidays.