Client Success Director

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee and enhance strategic client relationships

• Recognize and pursue opportunities for account growth through upselling, cross-selling, service expansion, and the adoption of additional solutions

• Facilitate executive business reviews and strategic planning discussions

• Act as a trusted advisor regarding revenue cycle performance, operational efficiencies, and AI-driven solutions

• Monitor client health, pinpoint risks, and formulate retention strategies

• Collaborate with clients to discover new business opportunities and deliver measurable value that fosters revenue growth and long-term partnership success

• Work in conjunction with Product, Operations, Sales, Marketing, and Onboarding teams to provide outstanding client experiences

• Represent the voice of the client and offer feedback to encourage innovation and continuous improvement

• Track and report on essential client success metrics, business outcomes, retention, and growth prospects

⛳️ Requirements

• 8+ years of experience in healthcare revenue cycle management, healthcare consulting, client success, strategic account management, or similar roles

• Experience with hospitals, health systems, physician groups, ambulatory organizations, or RCM service providers

• Strong knowledge of revenue cycle operations, including billing, coding, claims management, denials, reimbursement, accounts receivable, and revenue cycle analytics

• Proven track record of managing executive client relationships and strategic accounts

• Demonstrated ability to drive revenue growth through account expansion, upselling, cross-selling, and consultative sales methods

• Exceptional communication, presentation, relationship-building, and problem-solving capabilities

• Experience with healthcare technology, automation platforms, AI-enabled solutions, or revenue cycle software is preferred

• Willingness to travel up to 50%

• Must be legally authorized to work in the USA

• No Contractors, No C2C, No Visa Sponsorship

🏝️ Benefits

• Opportunities for career advancement

• Flexible work environment promoting work-life balance

• Supportive and friendly company culture

• 401(k) matching up to 4%

• Medical insurance

• Dental insurance

• Vision insurance

• Long/Short Term Disability insurance

• Life insurance with a $25,000 policy paid by the employer

• 2 weeks of Paid Time Off (PTO)

• 10 and a half Holidays