Client Solutions Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide clients and internal functional teams through the implementation of health plans, starting from the early sales cycle to the initial launch.

• Collaborate on solution initiatives across various clients.

• Work alongside Sales during the late stages of deal cycles to assess technical and operational feasibility, presenting implementation capabilities to prospective payer executives.

• Define operational workflows, data integrations, and clinical referral pathways.

• Oversee end-to-end implementation for large-scale enterprise health plan partners, from contract negotiation to go-live.

• Identify bottlenecks, technical obstacles, and regulatory constraints, and drive strategies for mitigation.

• Establish governance for implementation, ensure cross-functional alignment, and maintain visibility for executive sponsors.

• Lead the transition post-launch to Account Management, monitor stabilization metrics, and pinpoint opportunities for expansion.

• Support cross-payer initiatives and strategic projects.

• Document implementation learnings and enhance process documentation and standardization.

• Create reusable implementation playbooks, toolkits, and standard operating procedures.

• Foster cross-functional partnerships, lead active implementations, and standardize project management frameworks.

• Ensure timely, in-scope launches of health plans, expand partner integration pathways, and build a scalable infrastructure for client solutions.

⛳️ Requirements

• Extensive experience in implementing solutions with health plans.

• Proven expertise in health plan operations, including eligibility integration, claims/billing workflows, utilization management, network operations, and compliance.

• Successful history of managing complex, multi-stakeholder enterprise implementations from strategy to post-launch stabilization.

• Mastery of project management tools and methodologies.

• Strategic thinker capable of navigating ambiguity, structuring unstructured problems, evaluating risks, and making sound decisions in fast-paced startup environments.

• Outstanding written, verbal, and visual communication skills.

• Comfortable presenting to key stakeholders at major health plans and leading joint steering committees.

• Proficient in translating complex data into strategic insights.

• Familiar with Looker, Excel, SQL, and Google Sheets.

• Passionate about mental health access and aligned with Two Chairs’ core values.

• Must have authorization to work for any employer in the U.S.; employment visa sponsorship is not available.

🏝️ Benefits

• Bonus based on growth and key objectives.

• Equity in a high-growth start-up.

• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day.

• Comprehensive medical, dental, and vision coverage.

• 401(k) retirement savings options.

• One-time $200 Work from Home reimbursement.

• Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals.

• Annual $500 subsidized company contribution to your healthcare FSA or HSA.

• Paid parental leave.