Client Services Representative

This is a fully remote position, open to applicants in Connecticut, +1 more state.

📋 Description

• Address the needs, concerns, and inquiries of investment executives and clients.

• Adhere to established policies and procedures to ensure accuracy and promptness regarding market deadlines.

• Assist with the account opening process.

• Conduct initial checks of documentation for accuracy and completeness.

• Serve as a liaison between the investment executive and the clearing firm, fund company, and carrier.

• Maintain electronic client files and documentation using proprietary web-based software.

• Deliver the highest level of service and responsiveness to clients.

• Ensure that client satisfaction remains a key selling point for Osaic Institutions.

• Propose and implement new policies and procedures in response to business and regulatory changes.

• Support over 11,000 Financial Professionals nationwide through customer service and operational activities.

⛳️ Requirements

• A minimum of a high school diploma or equivalent is required.

• Strong verbal and written communication skills are essential.

• Must be client service oriented.

• Ability to quickly learn and apply new information.

• Capability to manage multiple tasks simultaneously.

• Detail-oriented mindset is necessary.

• Excellent organizational skills are required.

• Ability to work independently is essential.

• Strong problem-solving skills are a must.

• Time management skills are important.

• A FINRA Series 7 License is preferred.

• Previous customer service experience is preferred.

• Experience in financial services is preferred.

🏝️ Benefits

• Annual performance-based bonus.

• Health insurance.

• Vision insurance.

• Dental insurance.

• 401k plan.

• Paid time away.

• Volunteer days.