Client Services Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to 90% of incoming calls from providers, members, facilities, and primary care offices concerning eligibility, benefits, claims, and authorization of services.

• Act as the primary contact for Managed Behavioral Health and Employee Assistance Program (EAP) members and providers.

• Clarify organizational policies, procedures, and programs.

• Address issues and present the organization positively to callers.

• Complete initial intake documentation in the designated electronic health records.

• Deliver consistently exceptional service to both internal and external customers.

⛳️ Requirements

• High School diploma or GED is mandatory.

• Experience in customer service and/or a healthcare setting is essential.

• Strong verbal and written communication skills are required.

• Excellent organizational abilities.

• Capability to manage multiple tasks effectively.

• Professional demeanor when handling calls under pressure.

• Proficient in typing and utilizing computer software.

• A Bachelor's degree in psychology, social services, or health administration is preferred.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Tuition support.

• Matched retirement plans for team members working 32+ hours per pay period.

• Supportive, collaborative team environment.

• Opportunities for professional growth.