Client Services Operations Support Representative I

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide administrative support, which includes copying, filing, processing documents and mail, basic data entry, answering phone calls, and operating standard office equipment.

• Manage incoming correspondence, including processing payments via check, EFT, and debit/credit cards.

• Communicate with insurance carriers and healthcare providers by phone to collect payment information.

• Input data into various applications and systems according to relevant workflows.

• Execute assigned tasks accurately and efficiently, adhering to company, department, client, regulatory, contractual, and other standards.

• Meet or exceed quality, productivity, and assigned goals or objectives.

• Obtain and maintain client clearances for system and record access as necessary.

• Complete required training and apply the knowledge gained effectively.

• Undertake additional assigned tasks to fulfill business requirements.

⛳️ Requirements

• Some experience in a customer service or clerical position is required.

• Preferred: One (1) year or more of relevant office clerical support experience.

• A high school diploma or equivalent is mandatory; proof will be required prior to hiring.

• Capability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance.

• Basic proficiency in using general office equipment and the ability to adapt to new office tools and equipment.

• Fundamental problem-solving skills along with good written and verbal communication skills.

• Ability to quickly learn internal and client-specific applications.

• Fast and precise typing skills, as well as 10-key proficiency.

• Basic mathematical abilities to compute numbers and percentages.

• Skills in timely follow-up, multitasking, and prioritizing workloads.

• Highly detail-oriented and exceptionally organized.

• Ability to manage daily workloads effectively and meet established deadlines.

• Capable of working efficiently both independently and as part of a team.

• Strong customer service skills are essential.

• Must be responsible, dependable, and reliable.

• Ability to obtain and maintain necessary client clearances for system and record access.

• Must complete assigned training on time with satisfactory scores.

🏝️ Benefits

• Work remotely from anywhere in the US; embrace a digital-first workplace.

• Comprehensive Medical/Dental/Vision offerings.

• Flexible Spending Account (FSA) and Health Savings Account (HSA).

• Tuition reimbursement programs.

• Competitive salary structure.

• 401(k) plan with company matching.

• Additional health and wellness benefits and perks.

• A flexible and trusting environment that empowers you to perform at your best.