Client Services Manager

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Lead a dynamic recruiting team that delivers exceptional service across one or more client accounts.

• Establish performance standards and objectives for the team, monitor progress, and address any gaps.

• Mentor direct reports and hold regular individual and team meetings.

• Provide constructive feedback and oversee the performance management processes.

• Cultivate trust, motivation, collaboration, inclusion, and a culture of learning within the team.

• Integrate deeply with client organizations and develop relationships with key stakeholders.

• Collaborate with internal Cielo teams and client leaders to ensure the successful implementation of new clients.

• Create and analyze recruiting metrics and analytics, including time to fill, aging, cost per hire, satisfaction, productivity, and source metrics.

• Engage with recruiters and hiring leaders to establish relationships and build trust.

• Organize programs, events, and campaigns aimed at developing candidate pipelines and achieving hiring objectives.

• Implement strategic hiring initiatives, passive candidate outreach, recruitment marketing, and the utilization of recruitment technology.

• Attend client meetings to provide updates and share data.

• Identify gaps in service delivery and devise remediation plans.

• Address clients’ recruitment process needs while leveraging shared delivery resources.

• Manage Cielo-specific metric reports and oversee P&L.

• Promote process standardization, continuous improvement, and consistency.

• Share best practices and contribute to organizational initiatives.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in business, management, human resources, or a related field is preferred.

• Previous experience in a results-driven talent acquisition or human resources role.

• Experience in coaching peers or managing a team.

• Familiarity with recruitment technologies, such as Applicant Tracking Systems (ATS) and social media tools.

• Strong proficiency in Microsoft Office Suite.

🏝️ Benefits

• Full-time position (40 hours per week).

• Remote work is allowed.

• Equal opportunity employment.

• Accommodation support provided throughout the application and interview process.

• Confidential handling of applicant information in accordance with EEO guidelines.