Admin & Client Support Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming calls from clients, families, Care Workers, vendors, and potential clients.

• Engage with callers, provide reassurance to those in distress, and work towards effective resolutions.

• Accurately document call notes, capturing caller details, requests, urgency, and necessary actions.

• Route issues to Care Management, HR, Sales, or Management, ensuring urgent matters are acknowledged.

• Address routine inquiries following training on applicable processes.

• Log client cancellations, Care Worker sick notifications, and other temporary roster adjustments.

• Update authorized systems and inform affected personnel and the coordination team.

• Verify that roster modifications have been communicated and implemented.

• Follow up with vendors and assist in the preparation and tracking of vendor agreements.

• Monitor documents pending signature, approval, or additional information and pursue their completion.

• Organize files, maintain version control, and store them in designated locations.

• Keep a task tracker to ensure all requests are completed efficiently.

• Log new inquiries and schedule sales calls, consultations, and follow-ups.

• Provide assistance with recruitment administration, candidate scheduling, and maintaining HR records.

• Manage calendars, prepare correspondence, and deliver regular progress updates.

⛳️ Requirements

• A minimum of 2 years of experience in administration, client services, call handling, or a related field.

• Proven experience supporting Australian clients or businesses.

• Exceptional spoken and written English skills with a friendly, clear, and professional phone demeanor.

• High emotional intelligence and the ability to remain composed when dealing with distressed or demanding callers.

• Strong note-taking, organizational, and follow-up capabilities.

• Proficient in using multiple systems, including cloud phone platforms, CRMs, and shared drives.

• Good judgment on when to act independently and when to escalate issues.

• Trustworthy with confidential information pertaining to clients and staff.

• Experience in home care, aged care, disability (NDIS), health, or community services is highly valued.

• Familiarity with RingCentral or similar cloud telephony platforms is advantageous.

• Experience with rostering or care management software is highly regarded.

• Must disclose any existing ongoing roles or client engagements.

• Must represent this engagement on LinkedIn, clearly labeled as “Independent Contractor.”

🏝️ Benefits

• 100% remote work from home.