Client Services Associate I, Spanish, Prenatal

This is a fully remote position, open to applicants in United States.

📋 Description

• Proactively reach out to clients to gather any missing information necessary for processing and reporting test orders.

• Offer support to patients via inbound calls or tickets regarding their test results, access to the patient portal, and other inquiries.

• Manage follow-up case queues and adhere to scheduled contact timelines until resolution is achieved.

• Record communications, follow-up efforts, and resolution details within CRM and LIMS systems.

• Update customer and order details in internal systems as needed.

• Handle approximately 40–60 cases daily while ensuring quality and precision.

• Address inquiries via phone, email, and web from customers, sales representatives, internal teams, and patients.

• Collaborate with laboratory, data entry, sales, billing, and support teams to ensure accurate order processing and timely reporting.

• Recognize recurring issues or workflow gaps and escalate trends as necessary.

• Assist in process enhancements and cross-functional tasks as required.

⛳️ Requirements

• Bilingual proficiency in Spanish is MANDATORY.

• Previous client-facing experience in customer service, inside sales, call center, or a comparable role.

• A 4-year college degree or equivalent experience is preferred.

• Experience in a fast-paced, high-volume environment with outbound calling responsibilities.

• Exceptional verbal and written communication abilities.

• Strong focus on detail and accurate record-keeping.

• Capability to learn swiftly, navigate systems, and independently resolve issues.

• Familiarity with CRM tools such as Salesforce, Zendesk, or similar platforms (preferred).

• Customer service experience in a diagnostic laboratory, healthcare, or medical office environment (preferred).

• Experience in managing inbound/outbound call queues or scheduled follow-up timelines (preferred).

🏝️ Benefits

• Collaborate with intelligent, kind, passionate, and dedicated colleagues in an empowering atmosphere.

• An open and transparent culture, featuring weekly Town Hall meetings.

• Access to the latest and most advanced hardware (laptop, lab equipment, facilities).

• Daily on-site lunches provided from top-tier eateries.

• A variety of on-campus amenities, including a cutting-edge gym and a fully stocked kitchen with snacks and beverages.

• Complimentary on-site EV charging, compatible with all electric vehicles, including Tesla.