Client Services Manager

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Lead a high-performing recruitment team across one or more client accounts.

• Provide exceptional client services and consistently surpass client expectations.

• Establish team performance standards and objectives; evaluate progress and address any gaps.

• Mentor direct reports and offer feedback through regular meetings and check-ins.

• Complete performance management evaluations.

• Cultivate trust, motivation, collaboration, inclusion, and learning within the team.

• Integrate deeply into client organizations and develop relationships with key stakeholders.

• Collaborate with internal Cielo teams and client leaders to ensure successful onboarding of new clients.

• Create recruiting metrics and analytics, including time to fill, aging, cost per hire, satisfaction, productivity, and sourcing metrics.

• Build relationships and trust with recruiters and hiring leaders.

• Oversee programs, events, and campaigns to enhance candidate pipelines and support recruitment strategies.

• Advance strategic hiring initiatives, reach out to passive candidates, utilize recruitment marketing, and leverage recruitment technology.

• Engage in client meetings to provide updates and present data.

• Identify service delivery gaps and formulate remediation plans.

• Assist clients with their recruitment process needs while utilizing shared delivery resources.

• Manage Cielo-specific metric reports and P&L.

• Promote process standardization, continuous improvement, and consistency.

• Share best practices and support organizational initiatives.

• Perform other assigned duties.

⛳️ Requirements

• A Bachelor's degree in business, management, human resources, or a related field is preferred.

• Previous experience in a results-driven talent acquisition or human resources role.

• Experience in coaching peers or managing a team.

• Familiarity with and knowledge of recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools.

• Strong proficiency in Microsoft Office Suite.

🏝️ Benefits

• Full-time position, 40 hours per week.

• Equal opportunity employment.

• Reasonable accommodations provided throughout the application and interview process.

• Confidential handling of applicant information in accordance with EEO guidelines.