Client Services Executive

This is a fully remote position, open to applicants in Alaska, +12 more states.

📋 Description

• Oversee current Pharmacy Benefit Management clients

• Collaborate on a long-term account strategy for assigned clients

• Recognize upsell and growth opportunities and integrate them into annual strategic business plans

• Enhance client retention, align with corporate strategic objectives for the client base, and boost overall customer satisfaction

• Address customer concerns regarding contracts and reporting

• Collaborate with the Clinical Account Executive on clinical matters

• Guide, support, and mentor colleagues in Senior CSC and CSC roles

• Extract data from 3-D and other Navi-tools to present fact-based client reports, including Strategic Business Plans, VALUE Summaries, and Performance Standard reports

• Work alongside the Clinical Account Executive on data, strategy, and the Navitus team's approach for meetings

• Formulate plans to address unmet performance guarantees and hold internal department debriefs

• Offer both basic and specialized training on client-facing platforms

• Assist in resolving escalated member and client issues

• Oversee client contract maintenance and performance

• Travel to client locations as necessary

• Mentor employees at the coordinator level

• Carry out additional duties as assigned

⛳️ Requirements

• Minimum of 5 years of proven experience working directly with diverse complex clients, ideally within the healthcare sector

• Bachelor's degree in business, marketing, or a related field is preferred

• Familiarity with the pharmacy benefit management or healthcare industry is preferred

• Ability to think strategically and develop effective business plans

• Capacity to work independently and prioritize tasks to fulfill client requirements

• Strong team-oriented mindset, dedication to sales and client service, and a desire to achieve success

• Willingness to travel as necessary to meet objectives

• Exceptional verbal and written communication, presentation, and negotiation skills

• Proficient with PC applications, including Microsoft Office, email, and internet

• Valid state driver's license and current automobile insurance policy required

• Participate in, adhere to, and promote compliance program objectives

• Ability to consistently engage cooperatively and respectfully with fellow employees

🏝️ Benefits

• Industry-leading benefits for Health, Dental, and Vision insurance

• 20 days of paid time off

• 4 weeks of paid parental leave

• 9 paid holidays

• 401K company match of up to 5% - No vesting requirement

• Adoption Assistance Program

• Flexible Spending Account

• Educational Assistance Plan and Professional Membership support

• Referral Bonus Program – up to $750!

• STAR Bonus % (At Risk Maximum) 5.00