Client Services Director

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Identify and transform new business opportunities by expanding existing accounts.

• Assume responsibility for the strategic direction, growth, and development, as well as delivery standards for a variety of accounts.

• Foster strong client relationships at the highest levels to ensure ongoing business opportunities.

• Meet with clients, maintain consistent communication, and upsell services whenever feasible.

• Participate in client meetings to showcase thought leadership, project excellence, and innovation.

• Concentrate on account planning to drive growth within key existing accounts.

• Collaborate with Account teams to strategize account development and growth.

• Work closely with Account teams to meet account targets, including increasing repeat business year on year.

• Contribute as a member of a dedicated team towards achieving agreed annual targets.

• Implement new company procedures.

• Enhance quality and continuously innovate.

• Seek opportunities to introduce new ideas and services to the market.

• Actively develop and implement company practices.

• Serve as a role model.

⛳️ Requirements

• Extensive experience in research or a professional services organization.

• Advanced experience in a research-based project management role.

• Significant experience in ad-hoc, primary research within a client-facing, commercial environment.

• In-depth knowledge of life sciences, healthcare/pharma, and relevant therapy areas.

• Strong understanding of research methodologies and practices.

• Proven skills and a solid track record in project and account management, with exceptional client communication and influencing abilities.

• A robust history of business generation with both new and existing clients.

• Proficient in computer applications: Outlook, Word, PowerPoint, and Excel.

🏝️ Benefits

• Competitive salary along with an annual bonus scheme.

• Private health insurance with enhanced dental and optical coverage.

• Generous pension plan.

• 28 days of paid vacation.

• Enhanced maternity and paternity pay for employees with over 2 years of service.

• Access to a comprehensive Mortgage Advisor Service.

• Group income protection.

• Life assurance coverage at 4 times the base salary.

• EV car scheme and more.