Client Service Associate

This is a fully remote position, open to applicants in Washington.

📋 Description

• Initiate and manage client service calls

• Prepare and process documentation for client transactions, which includes opening and closing accounts, transferring assets, making deposits and withdrawals, changing account titles, and updating addresses

• Communicate the status of transactions to clients and Advisors

• Provide ongoing maintenance for client accounts, addressing money requests, checks, wires, ACHs, periodic transfers, securities transfers, special accounts, and client instructions

• Review custodian alerts daily and take necessary actions

• Set up and produce client reports

• Research required minimum distributions and relay information to Advisors for trade processing

• Assist with the completion of trade tickets

• Compile reports for scope preparations

• Collaborate with Advisors on client onboarding, client education, and account setup

• Aid in preparing for client meetings, including compiling reports and necessary documentation

• Conduct client gap analyses and create service plans in conjunction with Client Advisors

• Attend client meetings and calls as needed

• Help with follow-up tasks after client meetings

• Maintain accurate client profiles, meeting notes, and records in the CRM

• Assist with special projects as required

⛳️ Requirements

• Bachelor’s degree, preferably in business, accounting, finance, economics, or a related field

• Over 5 years of experience in client service and/or operations within the financial services industry, ideally with an independent registered investment advisory firm

• Proficiency in Microsoft Office is required

• Familiarity with CRM systems, document management, and portfolio accounting software is preferred

• Personal integrity and a proactive professional attitude

• Dependability and the ability to follow through on commitments

• A genuine desire to assist new and existing clients

• Highly organized, detail-oriented, with the capability to manage and prioritize multiple tasks

• Dedication to accuracy and delivering high-quality work

• Exceptional written and verbal communication skills

• Ability to collaborate and work effectively with colleagues

• A flexible team player who is adaptable to change and receptive to new ideas

• Capacity to thrive in an entrepreneurial, small company environment

• Commitment to uphold the firm’s purpose, vision, and values

🏝️ Benefits

• Competitive salary and performance-based incentives

• Comprehensive health benefits package

• Opportunities for professional development and growth

• Collaborative and supportive work environment

• Flexible work arrangements