Client Relationship Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Proactively engage with and follow up on warm leads generated via the website.

• Conduct thorough telephone discussions to grasp the circumstances and concerns of potential clients.

• Establish trust with individuals facing challenging or emotionally sensitive situations.

• Clearly explain services, engagement terms, fees, and the firm's operational procedures.

• Respond to inquiries and objections with confidence, professionalism, and empathy.

• Guide prospective clients through the onboarding process and maintain follow-up until engagement documents are finalized.

• Keep accurate records in the CRM and manage a structured pipeline effectively.

• Collaborate with colleagues to ensure smooth progression of inquiries and that prospective clients receive timely and accurate information.

• Refrain from providing legal advice, assessing case merits, or making promises regarding legal outcomes.

• Maintain fees and variations within parameters authorized by the responsible lawyer.

⛳️ Requirements

• A minimum of 3 years of proven experience in consultative sales, business development, or client relationship management with significant telephone engagement.

• Experience in handling complex conversations instead of relying on brief, scripted sales calls.

• Demonstrated success in converting prospective clients into paying customers and meeting measurable targets.

• Exceptional emotional intelligence, active listening, and adaptable communication abilities.

• Confidence in managing sensitive situations with empathy and professionalism.

• Strong skills in objection handling, negotiation, and relationship building.

• A commercial focus that is balanced with a genuinely client-centered approach.

• Excellent organizational skills, attention to detail, and proficiency in CRM/pipeline management.

• Capability to work independently and take ownership of outcomes while working remotely.

• Experience in B2B sales, professional services, or similarly consultative roles is advantageous but not essential.

🏝️ Benefits

• A flexible, remote-first working environment.

• Warm inbound inquiries rather than a traditional cold-calling setting.

• The opportunity to genuinely expand access to justice by assisting thousands of individuals in obtaining legal representation they might not otherwise afford.

• Career development opportunities within a rapidly growing tech-native law firm.

• An inclusive culture that values diversity.

• Access to mentorship programs.

• A strong emphasis on maintaining work-life balance.

• Active support for career advancement.