Client Operations Manager

This is a fully remote position, open to applicants in Denmark.

📋 Description

• Take charge of client management, proposals, and delivery coordination across all Bifrost Forge agencies.

• Report directly to the head of Bifrost Forge and collaborate closely with each agency leader.

• Execute the five-step proposal process: discovery call, per-agency research, strategy sync, proposal creation, and proposal call.

• Ensure that proposal templates and the service menu are kept up to date.

• Establish client communication channels and maintain calendars.

• Draft pre-call agendas and post-call summaries.

• Conduct weekly client synchronization meetings and uphold a consistent cycle of materials and feedback.

• Keep project plans current and identify any dropped tasks.

• Manage transitions when multiple agencies are involved with the same client.

• Follow up with clients and the team to ensure responses are provided within one working day.

• Generate weekly client reports for relevant agency leaders.

• Prepare monthly scorecards that track proposal-to-win ratios, churn rates, on-time delivery, and response times.

• Create and maintain delivery manuals for each service offered.

• Highlight renewals at least 30 days prior to their due dates.

• Develop project structures from the ground up for new clients.

⛳️ Requirements

• Background in agency, consultancy, or professional services in a client-facing coordination role such as account management, client services, engagement management, or operations.

• Proven experience in writing or assembling proposals and scopes of work that successfully secured business; able to provide an anonymized example.

• Experience in managing delivery across multiple teams or suppliers simultaneously while ensuring timely completion.

• Proficient in clear, concise, and accurate English writing for agendas, summaries, client updates, and proposal sections.

• Daily utilization of AI tools for drafting, summarizing, and task capturing, with a solid understanding of their limitations.

• Experience in owning and standardizing a delivery model and operations within a studio environment.

• Proven track record of leading weekly client meetings as the agenda owner.

• Eligibility to work in the EU, EEA, UK, or Switzerland.

• Background in consulting, B2B marketing, outbound, or brand agency is advantageous.

• Experience with private equity- or venture capital-backed clients is a plus.

• Familiarity with small founder-led businesses and the development of a process or template library is beneficial.

• Ability to quickly learn tools such as Claude, Granola, Linear, Attio, Slack, and Google Workspace.

🏝️ Benefits

• Fully remote work opportunity across Europe.

• Quarterly in-person team meetups.

• Clearly defined growth path to Head of Client Services with the opportunity to lead your own team or one of the four agencies.

• Direct responsibility for client management across all four agencies.