Client Onboarding Analyst – New Plans

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a designated pipeline of new 401(k) plan cases from the initial contract phase through to the launch on Ubiquity’s platform.

• Monitor cases against set milestones and service level agreements (SLAs) utilizing Salesforce and internal case management systems.

• Prepare plan documents based on chosen plan design options, ensuring compliance with ERISA, IRS, and DOL regulations.

• Review and validate plan design selections, identifying discrepancies or missing information.

• Set up trust accounts and confirm that investment selections are appropriately configured.

• Keep precise records, notes, and milestone documentation in Salesforce and Ubiquity’s recordkeeping system.

• Coordinate the requirements for payroll setup, including contribution data, employee census details, and payroll schedules.

• Assist plan sponsors in navigating the payroll-system connection and integration processes.

• Supervise initial payroll submissions, address contributions, eligibility, and file-format discrepancies, and escalate unresolved issues.

• Act as the primary contact for plan sponsors, financial advisors, and Third Party Administrators.

• Conduct kickoff meetings and provide updates based on milestones, platform education, and onboarding assistance.

• Collect necessary documentation, signatures, and plan choices.

• Ensure that setup tasks meet ERISA, IRS, and DOL standards.

• Review completed setup tasks for accuracy and rectify errors prior to go-live.

• Stay informed on IRS and DOL regulations, contribution limits, and provisions of the SECURE Act.

• Uphold and implement Ubiquity security policies and procedures.

• Collaborate with internal teams and partner with Sales and Client Experience to ensure seamless transitions.

• Identify opportunities for process enhancements and assist colleagues during peak periods.

⛳️ Requirements

• Preferred experience in the 401(k) or retirement plan sector, particularly in new plan setup, implementation, plan documentation, or design.

• Familiarity with 401(k) plan design and administration, including Safe Harbor, traditional 401(k), Profit Sharing, ERISA standards, and IRS contribution limits is advantageous.

• Knowledge of payroll integrations, contribution files, census data, and digital onboarding workflows is a plus.

• Experience in a fintech, SaaS, or tech-driven setting, including API-based integrations or cloud-based recordkeeping platforms, is preferred.

• Experience conducting onboarding or plan setup consultations with plan sponsors and financial advisors is preferred.

• Proficient in CRM and workflow management tools like Salesforce and Asana; familiarity with recordkeeping, plan documentation, compliance testing, or Form 5500 platforms (e.g., FT Williams, ASC) is beneficial.

• Strong skills in Microsoft Office, especially Outlook, Excel, and Word.

• Excellent attention to detail and capability to manage a high-volume case pipeline while ensuring accuracy and meeting SLAs.

• Outstanding written and verbal communication abilities with a professional, client-centered approach.

• Capability to work both independently and collaboratively, exercising sound judgment and escalating issues as needed according to established protocols.

• QKA designation or active pursuit of ASPPA or NIPA credentials is a plus.

• Bachelor’s degree or equivalent combination of education and experience is required.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance — 90% of your premium covered, 60% for dependent coverage.

• 401(k) plan with a company match of up to 4% of your gross annual salary.