Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain consultative and strategic relationships with the designated book of business across the client life cycle.

• Assist with implementation, daily issue resolution, upselling, and renewal processes.

• Collaborate directly with sales executives during finalist presentations and provide presentations to prospective clients as necessary.

• Manage and support a portfolio of 12–20 clients.

• Maintain contact with client stakeholders and brokers at the senior management level.

• Engage in internal initiatives that benefit and support clients and the client management team.

• Retain and expand the assigned book of business.

• Position Luminare Health programs and solutions for client decision-makers by utilizing current market trends.

⛳️ Requirements

• Bachelor’s Degree with 5 years of experience in TPA/health insurance, or a High School diploma with 9 years of prior TPA/health insurance Client Management experience and/or experience in a comparable TPA or health insurance environment with client-facing/client support roles.

• Familiarity with self-funding and employee benefit plans; understanding of stop loss is an advantage.

• Knowledge of benefit-related federal regulations, including ERISA, COBRA, HIPAA, and ACA.

• Willingness to travel up to 25% of the time.

• Capability to engage with senior-level executives.

• Strong presentation skills.

• Excellent written and verbal communication abilities.

• Outstanding organizational skills.

• Proficient analytical, problem-solving, and time-management skills.

• Results-driven and self-motivated.

• State insurance license is preferred.

• Must reside within the continental United States, excluding Alaska, California, Hawaii, and New York.

🏝️ Benefits

• Health and wellness benefits.

• 401(k) savings plan.

• Pension plan.

• Paid time off.

• Paid parental leave.

• Disability insurance.

• Supplemental life insurance.

• Employee assistance program.

• Paid holidays.

• Tuition reimbursement.

• Additional incentives.

• Annual incentive bonus plan.